Recovery Coordinator (London)

Recovery Focus; Greater London; On-site; GBP 29,000 - 37,000; Full time

Benefits offered by this job

Annual leave 27d

Pension 4.5% match

Life assurance

Sick pay

Birthday leave

Professional fees reimbursement

24/7 online GP access

Cycle to work

Discounts

Job summary

Waythrough is seeking a Non‑Opiate Recovery Coordinator to support individuals with non‑opiate substance use. You will manage a caseload, provide person‑centred support from engagement to structured treatment and recovery, and maintain accurate records in line with service standards.

The role focuses on reducing harm, enabling positive changes, and coordinating with partners to ensure holistic support for clients in a London setting.

Qualifications

• Experience in a client‑facing role, paid or voluntary.
• Good listening and communication skills.
• Compassionate and non‑judgemental.

Responsibilities

• Manage a caseload with assessments, risk assessments and recovery plans.
• Deliver psychosocial interventions and structured treatment.
• Build trusting relationships and support progression to sustained recovery.
• Collaborate with colleagues and partners to provide wraparound support.
• Maintain high‑quality case records and timely documentation.

Job description

Non‑Opiate Recovery Coordinator

Location: HAGA, Seven Sisters Road

Working Hours: 37 hours (full time)

Contract Type: Permanent

Salary: £28,690.00 - £37,126.37

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives? Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day. We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the role

We have an exciting opportunity to join Haringey Alcohol and Recovery Service (HAGA) as a Non‑Opiate Recovery Coordinator. As a Non‑Opiate Recovery Coordinator, you will support people experiencing difficulties with non‑opiate substance use to make positive and sustainable changes in their lives. You will manage a caseload of service users, providing person‑centred support throughout their treatment journey, from initial engagement through to structured treatment and sustained recovery. You will support individuals to achieve their goals, which may include reducing substance‑related harm, changing patterns of substance use, achieving abstinence and accessing additional treatment or support where appropriate. You will also be required to maintain accurate and timely records using case management systems, ensuring that information is recorded in line with service requirements and organisational standards.

Key responsibilities

• Manage a caseload of service users, completing assessments, risk assessments and personalised recovery plans, and regularly reviewing progress against agreed goals.
• Deliver effective psychosocial interventions and structured treatment, supporting individuals to reduce substance‑related harm, change patterns of substance use and work towards recovery.
• Build positive and trusting relationships with service users, supporting their progression from initial engagement through structured treatment and towards sustained recovery.
• Work collaboratively with colleagues and external partners to provide holistic, wraparound support and achieve the best possible health and wellbeing outcomes for individuals.
• Maintain high‑quality case management and service records, ensuring client information is accurate, timely and recorded in line with organisational and service requirements.

About you

You will have experience of working in a client‑facing role, either in a paid or voluntary capacity, and be confident using active listening and communication skills to engage and support people. You will be compassionate, non‑judgemental and person‑centred, with a genuine commitment to helping people make positive changes in their lives. You will be organised and able to manage a caseload effectively, with the ability to prioritise your workload and respond appropriately to changing needs and risks. You will be a confident communicator and collaborative team member, able to build effective relationships with service users, colleagues and external partner organisations. You will be confident using IT and case management systems, with a strong understanding of the importance of accurate record keeping, alongside a proactive approach to problem solving and delivering high‑quality support. We welcome applications from people with lived experience of substance use, as we recognise the valuable insight and perspective this can bring to our services.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Make a real difference in your community

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community Are you passionate about helping others live safer, healthier and more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-10-08

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.