Recovery College Administrator (Pending Job Evaluation)

NHS; Norwich; Hybrid; GBP 24,000 - 27,000; Part time

Job summary

Join a leading NHS organization as a Recovery College Administrator, where you will support educational initiatives in a collaborative and flexible environment. This part-time role involves administration, effective communication, and a commitment to confidentiality while contributing positively to community health outcomes.

Benefits

NHS pension

Comprehensive training programmes

Career progression

Annual leave of 27 days, increasing to 33 days

Staff physiotherapy service

NHS discounts

Qualifications

• Proven experience in administration.
• Ability to demonstrate IT proficiency and communication skills.
• Proven ability to work independently with minimal supervision.

Responsibilities

• Support educational course administration across the trust.
• Process student registrations and handle queries.
• Provide general admin support to clinical teams.

Skills

Communication

Confidentiality

Administration

Prioritization

Education

NVQ 3 Business Administration or equivalent

NVQ 2 Customer Services or equivalent

Tools

Microsoft packages

Job description

Job summary

Recovery College Administrator - Part Time - 15 hours per week. Fixed Term until 31/03/26.

Internal applicants - Please ensure your manager has agreed to secondment before applying.

Do you have excellent communication skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? The Recovery College is looking for a professional, conscientious, calm and confident person join us part time!

This role will be supporting the wider team to provide educational courses across the trust. This will involve working closely with professionals and the general public. Working with different electronic systems to maintain information. This role will offer a variety of tasks, from processing student registrations/queries, making/receiving phone calls, updating records, minute taking and general admin support to the clinical teams. We are a friendly and welcoming team!

There can be a blend of office and home working. Generally the team come together in-person at least quarterly for 'away-days' [rotating around Norfolk/Suffolk]. The team can work in offices/locations across the trust footprint or from home but must be available to come into the offices as required. Our main team location in terms of office space is County Hall in Norwich and Hospital Road Bury St Edmunds but there is also potential to work from Mariner House in Ipswich if working from home is not for you.

Main duties of the job

• Previous administration experience is essential.
• Full training/orientation will be given for this role.
• You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems.
• You will be able to evidence a flexible response to service needs and the ability to think creatively.
• Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

Essential criteria:

• Use of ICT applications/packages.
• Experience of working in a busy team.
• Taking and processing registrations via phone and online and extensive knowledge of all Microsoft packages.
• Dealing efficiently and politely with both internal and external customers in a confidential and confident manner.
• Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details Date posted

06 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year gross per annum (pro rata'd for part time)

Contract

Fixed term

Duration

9 months

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

246-COR7202207

Job locations

Suffolk

Norwich

NR1 2DH

Job description Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Benefits included with this role are:

• NHS pension
• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) (pro-rata for part time)
• staff physio service
• NHS discounts and many more.

Please visit our Facebook and Twitter page @NSFTjobs

Job description Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Benefits included with this role are:

• NHS pension
• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) (pro-rata for part time)
• staff physio service
• NHS discounts and many more.

Please visit our Facebook and Twitter page @NSFTjobs

Person Specification other Essential

• Able to work flexibly across a range of different sites/offices

Qualifications Essential

• NVQ 3 Business Administration or equivalent
• NVQ 2 Customer Services or equivalent

Desirable

• Knowledge of Trust electronic records system

Experience Essential

• Understanding and experience of working with a full range of administration proceedures and systems gained through practice at intermediate level
• Working on own initiative with minimal supervision

Knowledge Essential

• Working knowledge of Microsoft packages or equivalent

Desirable

• Knowledge of NHS policy / procedures.

Person Specification other Essential

• Able to work flexibly across a range of different sites/offices

Qualifications Essential

• NVQ 3 Business Administration or equivalent
• NVQ 2 Customer Services or equivalent

Desirable

• Knowledge of Trust electronic records system

Experience Essential

• Understanding and experience of working with a full range of administration proceedures and systems gained through practice at intermediate level
• Working on own initiative with minimal supervision

Knowledge Essential

• Working knowledge of Microsoft packages or equivalent

Desirable

• Knowledge of NHS policy / procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Suffolk

Norwich

NR1 2DH

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Suffolk

Norwich

NR1 2DH

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)