Recoveries Lead

Claims Consortium Group; Newcastle-under-Lyme; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A leading company is seeking a Recoveries Lead to optimize recovery processes for various insurance claims. You will drive efficiency, cultivate client relationships, and ensure compliance with KPIs. The ideal candidate has experience in debt recovery, negotiation, and a proactive approach to problem-solving.

Qualifications

• Previous knowledge of debt recovery and/or subrogation processes required.
• Experience in insurance or legal environment.
• Strong negotiation and organizational skills.

Responsibilities

• Cultivating strong client relationships and reporting on KPIs.
• Chasing recoveries and ensuring accurate documentation.
• Evaluating liability and referring claims to solicitors.

Skills

Negotiation skills

Organisational skills

Client facing skills

Accuracy and attention to detail

Proactive and analytical approach

Job description

In the role of Recoveries Lead you will take charge optimising the recovery process for a diverse portfolio of insurance claims, including gadget, household, and property lines. In this role, you’ll drive efficiency and cost-effectiveness while delivering exceptional service to our clients, customers, and stakeholders.

If you’re passionate about setting high standards and leading impactful recoveries, we’d love to hear from you!

Where:Hybrid with our Newcastle under Lyme office, ST5
When:Monday - Friday, 7.5 hours per day, with a 1 hour lunch, 37.5 hours per week
Salary:£25,000pa - £27,000pa DOE

What you will be doing:

• Cultivating strong client relationships. Helping our clients to develop comprehensive recovery strategies in alignment with their organizational needs. Being their priority contact, answering any queries and being readily available for meetings.
• Providing extensive reporting making sure that any KPIs set by the client are adhered to.
  Identifying potential recoveries and effectively evaluating the claim circumstances and the economics of progressing the recovery.
• Following a comprehensive debt recovery process. Proactively chasing the recovery for our clients alongside the progression of the claim.
• Ensuring that all documentation is accurate.
• Dealing with any disputes presented from third parties in a professional and timely manner.
• Evaluating liability by conducting extensive file and evidence reviews.
• Referring the recoveries over to our clients solicitors where necessary. Being a point of contact for their legal teams and being readily available to send them any claim information.
• Negotiating any potential settlements offered by third parties. Acting in the interests of our clients and their delegated authorities.

What we need from you:

• Previous knowledge of debt recovery and/or subrogation processes
• Experience working in insurance or a legal environment
• Negotiation skills
• Organisational skills
• Client facing skills
• Accuracy and attention to detail
• Proactive and analytical approach

Don’t think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don’t meet all the requirements on a job advert. Claims Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.