Records Management Coordinator

Osborne Clarke; Bristol; On-site; GBP 28,000 - 35,000; Full time

Job summary

Une entreprise internationale de services juridiques recherche un Coordinateur de Gestion des Dossiers pour soutenir son équipe de services professionnels. Le rôle inclut la gestion des dossiers électroniques et physiques, et le candidat idéal doit démontrer une attention aux détails et de solides compétences administratives. Cette position permanente implique un travail sur site à Bristol, offrant la possibilité de travailler dans un cadre dynamique et professionnel tout en fournissant un service client exceptionnel.

Benefits

Competitive salaries

Generous benefits

Health and wellbeing initiatives

Qualifications

• Expérience dans un environnement avec une gestion de gros volumes de dossiers.
• Capacité à travailler de manière autonome et à prioriser.
• Connaissance d'un environnement orienté service client.

Responsibilities

• Traitement quotidien de nouveaux dossiers selon les procédures.
• Maintenance des systèmes de dossiers avec un suivi rigoureux.
• Répondre aux demandes et requêtes de dossiers selon les SLA.

Skills

IT skills using Microsoft Outlook and Office

Attention to detail

Organisational skills

Communication skills

Job description

Role profile

We are looking for a Records Management Coordinator to joinour Business Support Team in our central Bristol office.

This position is a permanent role working Monday to Friday, 9am to5pm and based on-site due to the nature of the work involved.

The Team

This position reports into the Business Support Managerbased in the Bristol office. The wider Business Support Team are based acrossall three UK offices and consist of Document Specialist, Legal Secretaries andAdmin Assistants, along with Business Support Manager Assistants. These teamssupport the business between the hours of 6am to 10pm.

The Role

The successful candidate will support a highly professionaland effective Business Services Team to deliver a 5 star service to ourinternal customers. The role focuses predominantly on Records Management; it isessential that electronic and physical legal records and documents are managed,archived and accessed in an efficient, confidential and accurate manner.

In addition to records management, recording data andassisting with arranging transport of archiving, there will be a requirement tocarry out the scheduling of deeds and other admin duties to include printing,scanning and copying.

Key responsibilities

• Daily processing of new records - as per operating procedures.
• Maintenance of records system(s) - maintaining an audit trail and ensuring records are kept up to date - including the return of physical items to and from the offsite storage provider.
• Respond to records recalls, requests and queries as per SLAs - including running searches and providing results in a user friendly format.
• Support with any day-to-day operations and ad-hoc tasks of wider Business Support team areas.
• Provide a welcoming and professional customer experience, being the face of Records Management and creating strong and positive professional relationships.
• Maintain a tidy and clean environment to a high standard across all OC areas.
• Undertake any ad-hoc duties or requests that are deemed required by the business in supporting the daily operation.
• Actively manage own personal training and development, identifying any suitable development opportunities.
• Adhere to service level agreements.
• Ensure continuous improvement to maintain a high level of customer service - encouraging and identifying innovation and new ways of working.
• Support positive internal and external client relationships.
• Understand and adopt the principles of acting as a professional service provider.

Who we are looking for:

We are looking for someone with an administrativebackground ideally having worked with large quantities of records in a processdriven environment as well as the following skills:

• Good IT skills using Microsoft Outlook and Office (Word and Excel).
• Excellent attention to detail.
• Work with processes and contribute ideas on improving working practices.
• Self-motivated and able to prioritise.
• Excellent organisation and communication skills.
• An awareness of working in a customer/business service oriented environment.
• Ability to adapt to change.
• Addresses issues/queries quickly and accurately.
• Makes informed decisions and takes responsibility for outcomes.
• Supports colleagues in meeting the client's needs.

Salary and benefits

We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.

Our recruitment process

Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.

We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.

About Us

Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations*. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.

At Osborne Clarke we value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.

*Services in India are provided by a relationship firm