Reconnect Referral Coordinator

The Forward Trust; London; Remote; GBP 24,000; Full time

Job summary

The Forward Trust is seeking a Reconnect Referral Coordinator to provide essential support for individuals transitioning from prison or an IRC. This role involves managing referrals, liaising with health services, and delivering a tailored RECONNECT service focused on client well-being and continuity of care.

Benefits

Flexible working

Training and development opportunities

Simply Health Cashback Scheme (optional)

Season Ticket Loan Scheme

Cycle to work scheme

Crisis Loan Scheme

Electric Car Scheme

3 x Wellbeing Days

Access to Blue Light Card

25 days Annual Leave plus Bank Holidays

Qualifications

• Ability to communicate effectively with a wide range of stakeholders.
• Flexibility to meet the needs of the service as it develops.

Responsibilities

• Provide a comprehensive RECONNECT service, including advice and guidance.
• Facilitate transitions from custody to community health services.
• Manage referrals and maintain accurate records.

Skills

Flexibility

Effective communication

Trauma-informed approach

Job description

Join to apply for the Reconnect Referral Coordinator role at The Forward Trust

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Join to apply for the Reconnect Referral Coordinator role at The Forward Trust

Location: Fully Remote

Salary: £24,000 per annum plus benefits

Vacancy Type: Permanent, Full Time

We are recruiting for a RECONNECT Referral Co-ordinator

We are Forward, the social enterprise that empowers people to break the cycle of crime and addiction to move forward and live fulfilling lives.

RECONNECT is a care after custody service that seeks to improve the continuity of care of people leaving prison or an immigration removal centre (IRC) with an identified health need. We operate a hybrid model of support where we work with individuals up to 12-weeks before their release and up to six months post-release in order to support the transition to community-based services, thereby safeguarding health gains made whilst in prison or an IRC.

Our East of England RECONNECT service is available for adults over the age of 18 with a designated healthcare need and who are due to be released from prison or an IRC in the next 12 weeks. We also accept referrals up to 28 days post release.

Role Responsibilities

You will be responsible for providing a comprehensive, inclusive and bespoke RECONNECT service, including advice and guidance to Forward Trust clients across the whole of East England.

RECONNECT enables service users to access and sustain supportive interventions upon release from prison, whether that be physical or mental health in addition to general well-being support. The service will offer mentor link in, signposting, GP referrals, aftercare support and a connection to the wider Forward community. Following a referral 12-weeks prior to release, the service is to identify the service User's needs via a robust assessment and then working in partnership with many agencies a bespoke care plan is created with the client at the centre.

Some of the Key responsibilities of the role are as follows:

• Receive, process, and triage referrals from prison healthcare teams, probation, and other partners.
• Manage and answer Single Point of Contact
• Liaise with clinical and non-clinical staff to ensure referrals are appropriately prioritised and actioned.
• Facilitate smooth transitions from custody to community health services, including GP registration, mental health services, substance misuse, housing, and social care.
• Communicate with service users in a trauma-informed, non-judgemental manner.
• Partnership Working:
• Work collaboratively with prison healthcare, probation services, community providers, and voluntary sector partners.
• Where possible attend multi-agency meetings and contribute to release planning and ongoing care coordination.
• Data Management & Reporting:
• Maintain up-to-date, accurate records using secure databases.
• Contribute to service monitoring, audits, and evaluation by collecting relevant outcomes and feedback.
• Implement a clear referral pathway including Offender Management in Custody, Family / Self, Prison Healthcare
• Ensure that a holistic service is delivered safely to our clients in line with individual and team targets outlined by the Team Leader.
• Working closely with your colleagues you will discuss and share best practice and fully engage with risk assessment processes to deliver a high quality service safely.
• Ensuring that service users are fully connected in with local services in preparation for release into the community.
• Supporting the recruitment, training and retention of RECONNECT workers and trainees.
• Support the Team Leader to collect and compile year to date data, to be submitted monthly via a data collection template.
• Please note this role is remote working with travel to various prisons and community bases around the East of England
  
  

All probation-based roles will require enhanced DBS and HMPPS security vetting. Please note this process can take up to 3-6 weeks. All offers are subject to receiving both HMPPS vetting and DBS clearances.

The Ideal Candidate

• Flexibility to meet the needs of the service as it develops
• Ability to represent The Forward Trust in a positive and professional manner
• Ability to communicate effectively with a wide range of stakeholders and in a variety of formats
• Ability to represent The Forward Trust in a positive and professional manner
• Ability to communicate effectively with a wide range of stakeholders and in a variety of formats
• The role is remote but beneficial if you are able to drive
  
  

Benefits

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits:

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)
  
  

To Apply

If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Non-profit Organization Management

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