Receptionist - Zero Hours

The Belfry Hotel & Resort; Wishaw CP; On-site; Full time

Job summary

The Belfry Hotel & Resort is seeking a Leisure Receptionist to be the first point of contact for guests, handling check-ins and various administrative tasks. This role requires a passion for guest service, the ability to work under pressure, and offers opportunities for career progression.

Responsibilities

• Managing check-ins for guests at the gym.
• Stock management for leisure items.
• Collaborating with management to solve issues.
• Distributing robes, towels, and slippers.
• Managing lost property and supporting membership sign-ups.

Skills

Customer Service

Positive Attitude

Ability to Work Under Pressure

Job description

The Belfry Hotel & Resort is an award-winning hotel with over 300 luxurious bedrooms and suites, multiple restaurants and bars, event spaces, a leisure club, and spa. Our three golf courses, including The Brabazon, are renowned worldwide and host events like the Betfred British Masters. Whether you're interested in our golf courses, spa, guest services, or behind-the-scenes operations, there's a place for you in our vibrant team.

We are embarking on a major expansion and renovation project, with over £80 million investment, including a new event space, The Masters Suite, 149 additional bedrooms, a state-of-the-art leisure club, and more, scheduled for completion in Autumn 2025.

We value our team as much as our guests. Recognized in the 2024 Caterer’s Top 30 Best Places to Work and Springboard’s 2024 Best Employer, we invite you to join us as we unveil this new chapter.

Leisure

The Leisure team maintains a top-tier facility for fitness and activity, offering expert guidance, personal training, and fitness classes.

Salary

The role offers an on-target earning potential of £12.80 per hour, comprising a base of £12.21 plus approximately £0.59 in gratuities.

About The Role

As a Leisure Receptionist, you will be the first point of contact for our guests, managing check-ins and various administrative tasks.

Responsibilities

• Checking guests into the gym across multiple systems
• Stock management
• Collaborating with management to resolve issues
• Distributing robes, towels, and slippers for the Fire & Ice experience
• Managing lost property
• Supporting membership sign-ups

About You

No prior leisure experience is necessary, but customer service experience and working in a fast-paced environment are advantageous. We seek someone with:

• A positive attitude and great personality
• A passion for excellent guest service
• Ability to work under pressure

We are committed to developing our staff, offering opportunities for progression based on performance.