Receptionist - Zero Hours

The Belfry Hotel and Resorts; Sutton Coldfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel and resort in Sutton Coldfield is seeking an experienced Receptionist to deliver exceptional guest experiences. Responsibilities include managing reception operations, registering guests, and addressing their needs. Candidates should demonstrate excellent customer service skills and be able to work well under pressure. Preferences for prior hotel experience and Opera system knowledge. This role provides various employee benefits including discounted gym membership and wellness programs.

Benefits

Discounted gym membership

Team social events

Wellness programmes

Mental health support

Healthcare schemes

Free meals on shift

Qualifications

• Experience in a busy guest-facing role.
• Ability to stay calm under pressure.
• Experience in a hotel environment preferred but not essential.

Responsibilities

• Ensure efficient operation of reception daily.
• Register and check out guests.
• Provide excellent guest service and resolve issues.

Skills

Excellent customer service skills

Experience in a guest-facing role

Calm under pressure

Tools

Opera system

Job description

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Client:

The Belfry Hotel and Resorts

Location:

Sutton Coldfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

849a84d5c863

Job Views:

73

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

About the role

As a Receptionist for The Belfry Hotel & Resort, your main priority will be to deliver an outstanding, lasting impression to all guests arriving and leaving the resort. No task is too big or small when it comes to our guests’ needs.

Responsibilities include:

• Ensuring the efficient operation of reception daily
• Registering guests, checking them out, and depositing valuables
• Issuing keys in accordance with hotel policy
• Providing excellent guest service, resolving issues, and enhancing guest experiences

About you

The ideal candidate will have experience in a busy guest-facing role, able to stay calm under pressure, and possess:

• Excellent customer service skills with a genuine desire to deliver exceptional experiences
• Experience in a hotel environment is preferred but not essential
• Experience with Opera system is preferred but not essential

Belfry Benefits

• Discounted gym membership and access to fitness sessions
• Team social events throughout the year
• Wellness programmes focusing on mind, body, & soul
• Partnership with The Burnt Chef Project for mental health support
• Wagestream access for managing earnings and wages
• Healthcare schemes including life assurance, 24-hour GP, and health cash plans
• Employee Assistance Programme
• Commitment to the Hotelier’s Charter

Showing some appreciation

• Long service awards and additional paid holidays
• Free meals on shift
• Belfry awards and team appreciation events
• Resort discounts across various amenities
• Accommodation and transportation benefits

Learning & Development

• Training and career advancement opportunities
• Internal career pathways and access to Belfry Campus Learning
• Apprenticeship programmes

Making a difference

• Environmental sustainability initiatives
• Supporting charities and community causes