Receptionist / Workplace Host

CBRE; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading global provider of integrated facilities management as a Workplace Experience Host. This role focuses on enhancing the workplace experience by managing office environments, greeting visitors, and providing administrative support. You'll collaborate with various teams to ensure seamless operations and contribute to a welcoming atmosphere. If you have a passion for customer service and enjoy working in a dynamic environment, this opportunity offers a chance to make a significant impact in a supportive and engaging workplace.

Qualifications

• 1-2 years experience in Front Desk, Concierge, or Customer Service roles.
• Advanced communication skills for presenting information effectively.

Responsibilities

• Ensure the best workplace experience by managing office floors and reception.
• Greet employees and visitors, conduct guest registration and issue passes.

Skills

Customer Service

Communication Skills

Problem Solving

Tools

Badging Software

Job description

Cardiff - Wales - United Kingdom of Great Britain and Northern Ireland

Company Profile


CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Workplace Host


CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Cardiff.


Role Summary

• Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day
• Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking
• Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition.Arranges equipment service as needed.
• Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc.Requests building and/or equipment services as needed.
• Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering – workflow assistance and welcoming procedures and first day orientation management.
• Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures.
• Full JD can be provided upon application.
  
  

Experience Required

• A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
• Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees.
• Experience in facilities management and/or dealing with suppliers/contractors beneficial.
• Ability to solve problems and deal with a variety of options in complex situations.
  
  

Service line: GWS Segment