Receptionist / Workplace Coordinator

TN United Kingdom; Lanark; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a proactive Receptionist to join their vibrant office in Lanark. This role is essential for ensuring exceptional service delivery and maintaining a welcoming environment for clients and visitors. You'll be responsible for managing inquiries, overseeing reception duties, and supporting administrative tasks. With a commitment to high standards and a passion for customer satisfaction, this position offers a unique opportunity to contribute to a dynamic team. If you thrive in a fast-paced setting and enjoy helping others, this could be the perfect fit for you!

Qualifications

• Experience in customer service and reception roles is essential.
• Strong attention to detail and ability to manage multiple tasks.

Responsibilities

• Ensure client requests are fulfilled and exceed expectations.
• Manage room bookings and maintain a presentable reception area.

Skills

Customer Service

Attention to Detail

MS Office

Flexibility

Education

High School Diploma

Tools

MS Word

MS Excel

Job description

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Client:

ISS

Location:

Lanark, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b6807bf9ab8b

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Job Description

In this role, you will be responsible for managing a range of tasks aligned with business needs, making this position ideal for someone who is flexible and willing to go the extra mile.

You will be proactive in managing all duties in accordance with our client's service standards, ensuring the best value and quality are delivered.

Reporting directly to the Operations Manager, you will oversee team and office management, ensuring smooth operations and exceptional service.

Your role is crucial in maintaining a high standard of service delivery, contributing to a positive and efficient office environment.

If you enjoy working in a vibrant office setting and are committed to providing top-tier service, we invite you to join our team as a Receptionist and help us uphold our high standards of quality and customer satisfaction.

Key Responsibilities

• Ensure that all clients and visitors' requests, and enquiries are fulfilled and exceed expectations
• Be attentive, welcoming and approachable with excellent manners and grooming standards
• Meet and Greet, Sign in and Out and Escort Visitors as per agreed SOPs
• Weekly pass checks on all door and building access cards, chasing for return of outstanding temporary cards, reporting of lost/not returned passes for block as required
• Revoke of temp smart passes using Open Trust systems as per group policy and again the tracking of these cards
• Communicate with hosts and follow instructions within SOPs
• Keep reception area presentable all the times
• Manage room booking for both internal and external including set up, breakdown and basic catering/refreshments
• Manage car parking via the Client booking system
• Carry out basic administration work including assisting with archive requests, printing and laminating
• Deal with mail, couriers and deliveries including scanning of incoming mail where possible according to agreed SOPs

Professional and Personal Competencies/Qualifications

• A good eye for detail and a desire to take responsibility to resolve any issues
• Have experience working with systems (e.g. MS Office, Words, Excel)
• Previous experience in a Customer Service role is essential
• Previous experience in a Reception and/or administrative role is essential
• Motivated, Committed and Flexible

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.