Receptionist - Weekends

Anchor; Harrogate; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Gym discounts

Mental health support

Flexible working options

Online GP appointments

Pension plan

Job summary

The Manor House in Harrogate, operated by Anchor, seeks a front of house host for weekend shifts (9am-3pm on Saturdays and Sundays). You will welcome visitors, serve as the first point of contact, and escalate concerns as needed within a care environment.

Experience in office settings and a basic understanding of security and data protection are desirable. You will work with a friendly, presentable manner and as part of a team to ensure smooth daily operations.

Qualifications

• Customer service NVQ2 is desirable but not essential.
• Previous office experience preferred.
• Understanding of building security and location policies and procedures.
• Understanding of confidentiality and data protection within a care setting.
• Health & safety in the workplace.

Responsibilities

• Providing a professional and secure front of house service, welcoming visitors and acting as a first point of contact.
• Escalate concerns or issues as appropriate.
• Comply with CQC essential standards and Anchor procedures.

Skills

Basic computer

Presentable & friendly

Team player

Office experience

Education

Customer service NVQ2

Job description

Additional Information

9am-3pm Saturday and Sunday

Reporting into the Home Manager, responsibilities will include:

• Providing a professional and secure front of house service, welcoming visitors and acting as a first point of contact.
• Escalate concerns or issues as appropriate.
• Comply with CQC essential standards and Anchor procedures.

Required knowledge & experience:

• Customer service NVQ2 is desirable but not essential.
• Previous experience of working in an office environment.
• Understanding of building security and location policies and procedures.
• Understanding of confidentiality and data protection within a care setting.
• Health & safety in the workplace.

Required skills:

• Basic computer
• Presentable, approachable and with a friendly personality.
• Able to work individually and as part of a team.

The Manor House in Harrogate is a stunning residential care environment set in luxurious and comfortable surroundings. Meticulously finished to a superior standard. The Manor House provides luxury accommodation, whether this is for a short‑term break, trial stay or for permanent care.

Anchor – a great place to work

Anchor is England’s largest not‑for‑profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not‑for‑profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our helps align these values with the skills and behaviours we demonstrate.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more
• Free Blue Light Card

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated Please follow the link or copy and paste

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.