Housekeeper

Anchor Hanover; Leatherhead; On-site; GBP 21,000 - 25,000; Full time

Job summary

Anchor Hanover in Leatherhead provides a home-like, safe environment for residents at The Beeches. The role focuses on maintaining cleanliness in both private and communal areas, while ensuring safe use of cleaning products and strict adherence to health and safety procedures.

The position requires NVQ2 in customer service or equivalent, with a practical knowledge of cleaning procedures and safeguarding responsibilities, contributing to high-quality care.

Qualifications

• Customer service NVQ2 or equivalent qualification.
• Experience in safe use of cleaning products.
• Knowledge of cleaning procedures and equipment (e.g., carpet cleaners).
• Understanding of data protection, safeguarding of vulnerable adults and COSHH.

Responsibilities

• Ensure the location is clean, pleasant and safe for customers in home or communal areas.
• Ensure safe use of cleaning products and follow health and safety procedures.
• Maintain a welcoming, homely atmosphere for residents and staff.

Skills

Well organized

Interpersonal skills

Team player

Prioritisation

Education

Customer service NVQ2

Tools

Carpet cleaners

Cleaning equipment

Job description

Reporting into the Business Manager, Location Manager or District Manager responsibilities will include:-

• Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
• Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2.Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is 'respect', therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.

RR3

The Beeches in Leatherhead is home to well trained and helpful staff with rooms for up to 54 residents. At Anchor, we pride ourselves in providing 24-hour care and specialised services for elderly people, the beauty of our grounds, the quality of our catering and our engaging activities we deliver.

• Has a welcoming and homely atmosphere which benefits both staff and customers. Two pet rabbits named Lily and Daisy
• Nearby town centre, bus stop and railway station approximately 20 minute walk
• GOOD rating with CQC

Anchor - a great place to work

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan - contribute between 4% and 8% and we'll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.