Receptionist/ Ward Clerk (Band 2) - Obstetrics - The Royal Wolverhampton NHS Trust

The Royal Wolverhampton NHS Trust; West Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional NHS provider is seeking a Receptionist / Ward Clerk in Perinatal Services at New Cross Hospital. The role requires excellent communication skills and flexibility to cover various areas within Maternity and Neonates. Candidates should have at least 5 GCSEs and experience in administrative roles. This position offers a full-time contract with a salary of £24,465 Pro rata.

Benefits

Commitment to flexible working

Opportunities for career development

Qualifications

• Must possess excellent communication skills, both face to face and over the telephone.
• Ability to use a keyboard to input information.
• Mature outlook when dealing with sensitive and confidential issues.

Responsibilities

• Administer clinic preparation and appointment booking.
• Handle filing and manage ward transactions.
• Work in outpatient and ward reception areas.

Skills

Excellent communication skills

Keyboard proficiency

Mature outlook

Flexibility

Education

GCSE 5 or more

Job description

Main area: Obstetrics Grade Band 2. Contract: Permanent. To work Bank Holidays on a rota basis including Christmas and New Year. Hours: Full time - 37.5 hours per week (Monday - Friday 8.00am - 16.00pm - 7.5 hrs each day with an unpaid 30 mins break).

Employer: The Royal Wolverhampton NHS Trust. Employer type: NHS. Site: New Cross Hospital. Town: Wolverhampton. Salary: £24,465 Pro rata. Salary period: Yearly. Closing date: 12/10/2025 23:59.

Job Overview

We are looking to appoint a Receptionist / Ward Clerk within Perinatal Services based at New Cross Hospital to cover in all other areas within the unit Maternity / Neonates.

The post will undertake various clerical / reception and appointment duties in connection with the administration processes within Women and Neonatal services. The successful candidate must possess excellent communication skills, both face to face and over the telephone, and be able to use a keyboard to input information. They must also possess a mature outlook when dealing with sensitive and confidential issues and be flexible to cover in the absence of colleagues.

Main Duties of the Job

This will include working in all locations within Perinatal Services to administer clinic preparation, appointments, updating Careflo demographics for all ward transactions, filing, appointment booking, and other duties. The post holder will be required to work in outpatient reception areas and ward reception areas and must be flexible.

The post holder will be expected to demonstrate a reasonable level of initiative in organizing their workload and in taking decisions and action within clearly defined limits. They must ensure patient confidentiality is maintained at all times.

Working for Our Organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands, providing primary, acute, and community services. We are proud of the diversity of both our staff and the communities we serve and are committed to creating a workforce that can help us fulfill our values and improve the quality of care for patients.

Person Specification

• GCSE 5 or more
• Experience in administration, reception roles

Flexible Working: We are committed to supporting all employees to achieve a healthy work-life balance and will consider all requests to work flexibly. Qualifications: If the post requires any level of qualification or Professional Registration, you will be required to provide proof as part of the pre-employment process.

The Trust welcomes suitably qualified applicants, including those who may require a Trust-issued Certificate of Sponsorship. However, not all our roles are eligible for visa sponsorship.

The post holder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.