Receptionist/Ward Clerk

Integrated Care System; Basingstoke; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare trust in the UK is seeking a Receptionist/Ward Clerk to provide comprehensive administrative support to Child Health Services. The role requires strong communication skills, previous clerical experience, and familiarity with NHS IT systems. The ideal candidate will be able to manage multiple tasks efficiently and offer assistance to patients and staff. Flexible working options are available.

Qualifications

• Previous clerical, administrative, and secretarial experience.
• IT literate with experience in a customer-focused environment.
• Experience working in the NHS or healthcare sector.

Responsibilities

• Provide administrative and secretarial services to inpatient wards.
• Register patients and maintain accurate information systems.
• Deliver non-clinical information and guidance to the public.

Skills

Excellent verbal communication skills

Time management

Ability to prioritize workload

Interpersonal communication skills

Education

Good standard of secondary education with GCSE English

ECDL, NVQ Level 3 in Administration

Tools

NHS IT systems

Job description

Go back Hampshire Hospitals NHS Foundation Trust

Receptionist/Ward Clerk

The closing date is 12 August 2025

To provide flexible, comprehensive, responsive and accurate administrative, clerical and general secretarial services to one or more than one of the Trust's Child Health Service's inpatient wards or day/out-patient units.

Main duties of the job

Working closely with nursing, medical, other staff and outside agencies, to contribute to the maintenance and on-going development of an effective and efficient administrative, clerical and secretarial service for users of the one or more inpatient wards and/or day and out-patient units, their relatives and visitors through the performing of key administrative, clerical and secretarial tasks.

Update admission trolley on a daily basis

To input information into the IT systems used within the Child Health Service, including systems used for admission/ transfer/ discharge and coding, ensuring that information is correct and up-to-date.

Register patients and add encounter/episode and /or outcome on the Trust's patient administration system.

To be responsible for the maintenance of the wards administrative processes and systems contributing to their on-going development and improvement.

To provide a front line information service, offering non-clinical information, advice and guidance to members of the public, colleagues from external agencies (e.g.. general practitioners, health visitors and Social Services), nursing staff and colleagues from other departments in the Trust.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Job responsibilities

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person Specification

Qualifications

• oA good standard of secondary education with GCSE English language or comparable relevant work experience.
• ECDL, NVQ Level 3 within Administration or other information technology qualification

Experience

• oPrevious clerical, administrative, secretarial experience, including typing and telephone skills. oIT Literate oExperience of working in a busy customer-focused environment
• oPrevious experience of working in the NHS or other Health Sector

Skills

• oExcellent verbal, written and inter-personal communication skills, with the ability to establish effective working relationship with internal and external customers. Ability to prioritise workload to meet deadlines whilst maintaining accuracy and attention to detail. Excellent time management skills
• Experience of using NHS IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire Hospitals NHS Foundation Trust