Receptionist-UTC/ED

Salisbury; Salisbury; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

On-site car parking (fee applies)

NHS employee discounts

Generous pension scheme

Holiday entitlement (pro rata for part

Job summary

Salisbury NHS Foundation Trust is seeking a Receptionist to provide administrative support across the Emergency Department and Urgent Treatment Centre. You will register patients, admit and discharge them, and manage records with Lorenzo and PDT systems. The role requires strong communication and confidentiality in a fast-paced environment.

The post includes shift patterns and opportunities to contribute to service improvements, with a supportive team and access to NHS benefits.

Qualifications

• GCSE English & Maths Grade C or above.
• Experience in busy admin environments.
• Excellent communication and interpersonal skills.

Responsibilities

• Register and book walk-in patients and emergency ambulance admissions.
• Record information and manage admissions, transfers and discharges on Lorenzo.
• Process, scan and distribute ED/UTC documentation and referrals.
• Maintain infection prevention and complete mandatory training.
• Support induction and training of new staff and participate in service improvements.

Skills

Excellent communication

Customer service

Administrative skills

Confidentiality

Education

GCSE English & Maths Grade C or above

Tools

Lorenzo system

PDT system

Job description

Site Salisbury NHS Foundation Trust Town Salisbury Salary £25,760 - £27,476 per annum pro rata if part time Salary period Yearly Closing 06/10/2026 23:59

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Job overview

We are unable to offer sponsorship for this role.

We are seeking a professional, organised and customer-focused Receptionist to provide comprehensive administrative and clerical support across the Emergency Department (ED) and Urgent Treatment Centre (UTC). The shift pattern is 0800-1600, 1600-2200 & 2200-0800.

As the first point of contact for patients, relatives, ambulance crews and healthcare professionals, you will help ensure the smooth running of these busy services. Duties include registering, admitting, transferring and discharging patients, maintaining accurate electronic records, processing referrals, coordinating documentation and supporting patient flow while adhering to confidentiality and data quality standards.

You will work closely with multidisciplinary teams, providing responsive administrative support that contributes to safe, effective and person-centred care. The role requires excellent communication and interpersonal skills, with the ability to remain calm, professional and compassionate when dealing with patients and families, including those in distressing situations.

This opportunity is ideal for someone who thrives in a fast-paced environment, has strong attention to detail and is committed to delivering excellent customer service. You will also support service improvement initiatives, participate in training and development, and uphold the Trust's values of being Person Centred and Safe, Professional, Responsive, Friendly and Progressive.

Main duties of the job

Responsible for registering and booking walk-in patients and emergency ambulance admissions, ensuring accurate patient details and preventing duplicate registrations. Record information in line with Trust policies and manage admissions, transfers and discharges (ATD) on Lorenzo for Clinical Decision Unit patients. Create emergency registrations and ward referrals when required.

Provide a professional, friendly and confidential service, responding to enquiries in accordance with Data Protection requirements. Request and track patient records using the Patient Administration System and Patient Document Tracking (PDT), and accurately process, scan and distribute ED and UTC documentation, referrals and follow-up paperwork.

Maintain patient safety through compliance with infection prevention and control policies and completion of mandatory training. Participate in staff meetings, appraisals, training and service improvement activities.

Support the induction and training of new team members. Build positive relationships with patients, relatives, colleagues and external partners through effective communication. Provide compassionate support, manage complaints appropriately, and work consistently within Trust policies, procedures and standards.

Working for our organisation

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don’t just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk

Detailed job description and main responsibilities

Please see attached job description and personal specification for full details of roles and responsible.

Person specification

Education, Qualifications and Training

• GCSE English & Maths Grade C or above

Experience

• Experience working accurately and efficiently in a very fast paced, busy admin environment

Knowledge and Skills

• Ability to work under pressure, prioritise workload and use own initiative
• Work effectively within a multidisciplinary team
• Knowledge of office procedure and secretarial skills
• Effective communications skills in person and on the telephone
• Ability to deal confidentially with sensitive issues with patients and their relatives

We offer excellent benefits that help make SDH a great place to work. Take a look at our Employee Value Proposition (EVP) for more detailed information https://www.salisbury.nhs.uk/media/2lfatov2/employee-value-proposition-document-v12-final.pdf

These include but aren't limited to:-

• Holiday starting at 27 days plus Bank Holidays rising to 29 days after 5 years and 33 days after 10 years for Agenda for Change staff
• Holiday entitlement for Medical and Dental staff starts at 27 days for Junior/Senior Clinical Fellows, Specialty Doctors and rises to 32 days after 5 years. Consultant entitlement starts at 32 days and rises to 34 days after 7 year.
• Access to a career average revalued earnings pension scheme
• Life assurance if a member of the pension scheme
• An extensive Health and Wellbeing offer to help you deal with life's challenges
• Exclusive deals and discounts websites saving you money on everyday purchases, treats for the family, eating out and utility bills for home
• Cycle to work scheme
• Uniform provided (where required)
• 40% bus discount exclusive to SFT employees (period tickets only)
• On site Day Nursery and Holiday Play scheme
• On site health and fitness club
• On site car parking (fees and restrictions apply)
• Opportunities to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa eg those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

We continue to encourage and support our staff to participate in the seasonal respiratory vaccination programme in order to protect themselves, colleagues and their patients.

GETTING TO WORK

We offer parking on site at Salisbury District Hospital, a daily charge applies. We encourage our staff to utilise other green methods of getting to work such as cycling or walking where possible, and our Trust is well connected through the bus services to the city centre and other areas.

OUR COMMITMENT TO EQUALITY

We are committed to making Salisbury an inclusive and welcoming place for every single staff member, regardless of who they are and where they come from. Equality sits at the heart of everything we do, and we ensure that all employees have equal opportunity to develop, to apply for promotions and to work flexibly.

The Trust actively promotes a work environment free from harassment and discrimination and provides training for staff to ensure this happens. We also closely monitor recruitment activity, training, development and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, martial status and age.

OTHER INFORMATION

If this job requires you to have DBS check to enable you to properly fulfil the requirements of the job, on appointment, you will be required to replay the cost of obtaining a DBS check and this amount will be reclaimed in instalments from your salary. Many staff use the DBS update service at a cost of £16 per annum but you need to sign up for this via their website.

Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.

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Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.