Receptionist UTC

Integrated Care System; Nottingham; On-site; GBP 25,000; Part time

Job summary

A community health service provider in Nottingham is seeking a part-time receptionist to deliver excellent customer service in a dynamic environment. The role involves supporting both patients and healthcare professionals in a fast-paced setting. Candidates should have strong communication skills and relevant experience in customer service. This position offers flexible working hours and a supportive training environment.

Qualifications

• Experience of face-to-face work within a receptionist role.
• Evidence of delivering first class customer service experience in a dynamic environment.
• Ability to work effectively within a multi-disciplinary team.

Responsibilities

• Provide a high level of customer service to patients and healthcare professionals.
• Support Clinicians and Practitioners within the service.
• Maintain confidentiality of sensitive information.

Skills

Excellent communication skills

IT skills

Customer service experience

Education

GCSE in English and Maths at grade C or above

Tools

Systmone

Job description

This is an exciting time to join the team as we are recruiting to expand the service.

This post is part time working15 Hours as 2 x 7.5-hour shifts per week on a rota basis. There may be occasions where these shifts are worked flexibly across a 4-week rota period (8 shifts across a 4 week period).

The Nottingham CityCare Urgent TreatmentCentre (UTC) is a fast-paced service that provides assessment and treatment topeople with urgent but not life threatening health problems.

This post will suit an experienced, enthusiastic and flexible individualwho is committed to providing a first class customer care experience topatients presenting to the Urgent Treatment Centre. This is a high performingservice, this post will suit individuals who thrive in busy dynamicenvironments.

The UTC is a training environment where employed staff will support thedevelopment of all disciplines of health care professionals including studentnurses, pharmacists, GP SpR, medical students and paramedics.

There is a requirement for flexible 365 day working with shift workcovering 06:45am to 10pm daily. Applications will be accepted for part time hours. To find out more please contact Karen Taberham on 0115 8838517

Informal visits to the Urgent Treatment Centre are most welcome

Main duties of the job

You must:

• Demonstrate previous experience of delivering first class customer care in a dynamic environment
• Demonstrate the personal qualities required of a caring, compassionate and flexible individual
• Possess IT Skill

Job summary

This is an exciting time to join the team as we are recruiting to expand the service.

This post is part time working15 Hours as 2 x 7.5-hour shifts per week on a rota basis. There may be occasions where these shifts are worked flexibly across a 4-week rota period (8 shifts across a 4 week period).

The Nottingham CityCare Urgent TreatmentCentre (UTC) is a fast-paced service that provides assessment and treatment topeople with urgent but not life threatening health problems.

This post will suit an experienced, enthusiastic and flexible individualwho is committed to providing a first class customer care experience topatients presenting to the Urgent Treatment Centre. This is a high performingservice, this post will suit individuals who thrive in busy dynamicenvironments.

The UTC is a training environment where employed staff will support thedevelopment of all disciplines of health care professionals including studentnurses, pharmacists, GP SpR, medical students and paramedics.

There is a requirement for flexible 365 day working with shift workcovering 06:45am to 10pm daily. Applications will be accepted for part time hours. To find out more please contact Karen Taberham on 0115 8838517

Informal visits to the Urgent Treatment Centre are most welcome

Main duties of the job

You must:

• Demonstrate previous experience of delivering first class customer care in a dynamic environment
• Demonstrate excellent communication skills
• Demonstrate the personal qualities required of a caring, compassionate and flexible individual
• Possess IT Skill

Please see the Job Description for more details.

About us

We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.

CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.

We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and military spouses/partners. We value the unique skills and contributions you bring.

CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact People Services on 0115 8839418. CityCare is committed to the protection of vulnerable adults and children.

Job description

Job responsibilities

Job Purpose

• Providea high level of customer service to patients, carers, visitors and healthcareprofessionals attending the UTC. Ensuring a welcoming, friendly professionalreception is delivered consistently.
• Thisrole will be the first contact point for service users
• Toprovide support as requested to Clinicians and Practitioners working withinthe service
• Provisionof administration and clerical services to support the MDT

Dimensions

• Observes personal duty of care in relation to equipment and resourcesused in the course of work.

Key Responsibilities

• To provide first class customer service topatients, relatives, carers and visitors to the UTC
• To undertake the day-to-day functions of thebusy Reception, including taking messages and dealing with enquiries, bytelephone and from callers and visitors, and to welcome clients in accordancewith the core principles of PALS
• To book patients onto the clinical IT systemwith accuracy ensuring correct Information Governance Procedures aremaintained at all times
• To highlight patients presenting to the UTCwith high risk symptoms or where concern exists to the responsible clinician
• To inform patients of the UTC process andprovide proactive updates as required
• To maintain an awareness of the wider healthcare community and health promotion agenda, assisting with enquires andsignposting to relevant health/social care/voluntary sector providers wherethis is indicated/required
• To use own initiative to deal with and reactto messages and enquiries in the absence of Clinical Lead to ensure clientsatisfaction.
• To handle monies and valuables received withinthe service in line with agreed processes
• To provide administrative and clerical supportto clinical staff within the Centre which may include producing and typingletters and reports for and on behalf of the Urgent Treatment Centre andother CityCare Teams
• To ensure the timely transfer of clinicalnotes to patients GPs in line with UTC standards
• To arrange and book appointments and clinicsessions as required including liaison with Health Professionals and externalagencies, in line with relevant service policies and procedures.
• To attend and provide reception and/orclerical support to external clinics where required
• To deal with incoming and outgoing mailfor Seaton House and to co-ordinateand action mail as appropriate and in line with local protocols.
• To receive deliveries (stores/medications etc)into the department ensuring these are passed to the relevant person withoutdelay in line with UTC protocols.
• To create, update and transfer medical notesin accordance with Health Records Standards.
• To ensure that manual and electronic records aremaintained and up to date, including filing of documents in health recordsand facilitating the smooth and timely transfer of records in and out of thearea as required.
• To undertake the safe and well trackingprocedure at the end of each day, reporting missing staff in accordance withthe procedure
• To be aware of the importance and sensitivenature of information and maintain strict confidentiality in all aspects ofwork.
• To ensure any changes within the service areunderstood and complied with appropriately and are communicated to therelevant parties.
• To provide mentoring and support to new staff.
• To requisition supplies and stationery for thedepartment in line with agreed processes
• To ensure that the reception and waiting areasare clean, tidy and well maintained at all times, taking appropriate actionto rectify any issue as it arises.
• To be flexible to cover working hours due tostaff absences upon request at other centres in order to meet the needs ofthe service and undertake any other duties that may be reasonably requiredwithin competence.
• To participate in audit as required

Person Specification

Qualifications

Essential

• GCSE in English and Maths at grade C or above (or equivalent)

Desirable

• RSA 2 or equivalent in word processing
• European Computer Driving Licence
• Customer service qualification

Experience

Essential

• Experience of face-to-face work working with the public within a receptionist role
• Evidence of delivering first class customer service experience in a dynamic environment
• Experience of team working

Desirable

• Experience of work in healthcare setting

Special Requirements

Essential

• Ability to be flexible over hours worked within contracted hours to meet the needs of the service
• Ability to work effectively within a multi-disciplinary team.
• Able to fulfil physical demands of post, this may involve moving and handling
• Able to travel to and from base in relation to shift times. Able to travel to other CityCare bases as required (e.g. for training purposes)
• All appointments are subject to satisfactory occupational health clearance.
• Proof of vaccination & immunisation status in accordance to Department of Health guidelines

Skills & Attributes

Essential

• Excellent communication skills (written and oral)
• IT skills
• Ability to develop good working relationships
• Able to communicate in a clear and effective manner

Desirable

• Knowledge of Systmone
• Ability to communicate in more than one language
• Knowledge of British Sign Language
• Use of hearing loop

Employer details

Employer name

Nottingham CityCare Partnership CIC

Address

NHS Urgent Treatment Centre

Seaton House, City Link

Nottingham

NG2 4LA

Employer's website

https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)

£24,169 a yearPro Rata for Part Time (Pay Award Pending)