Receptionist - Urgent Care Out of Hours

NHS; York and North Yorkshire; On-site; GBP 19,000 - 24,000; Full time

Job summary

A healthcare organization is seeking a Receptionist for the GP Out of Hours Service at York Hospital. You will welcome patients and ensure a professional reception experience. Candidates should possess strong communication skills, experience in similar roles, and basic proficiency in Microsoft Office. This position offers an exciting opportunity to be part of a dedicated team in a vibrant healthcare setting.

Qualifications

• Must have 6 months minimum experience in a similar role.
• Experience of working within the NHS or general practice is preferred.
• Understanding of strict confidentiality is essential.

Responsibilities

• Act as the main point of contact for patients.
• Support clinical teams with basic requests.
• Manage the waiting room area whilst patients wait.
• Interact with patients to provide information and advice.

Skills

Microsoft Office skills

Communication skills

Ability to work under pressure

Teamwork

Empathy and listening

Education

Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4)

Tools

SystmOne

Job description

Overview

Location: York Hospital. This is an exciting opportunity to join the Nimbuscare team in the role of Receptionist to support the GP Out of Hours Service based at York Hospital. You will be the first point of contact for our patients arriving for a face-to-face appointment and will be friendly and welcoming. You will ensure an efficient and professional reception provision and will work as part of the wider team to ensure a positive patient experience. Interviews are expected to take place in person in York.

Main duties and responsibilities

• Act as the main point of contact for patients
• Support the clinical teams working in our services with basic requests
• Manage the waiting room area whilst patients wait to be seen
• Interact with patients to provide information, signposting, and advice
• Demonstrate a competent level of interpersonal skills
• Manage and prioritise own workload
• Ensure the clinical rooms are stocked where appropriate
• Any other duties as directed
• Completion of administrative tasks as directed

About us

Nimbuscare is a not-for-profit organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city; however we deliver services over a wider footprint.

Who are we

We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can. We also aim to shift services into the community where possible; for example our community diagnostic centres run in partnership with the Acute Trust.

We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration and quality. We are part of the system, and we are here to stay.

Please note Nimbuscare does not hold a license to sponsor any visa applications and we are unable to provide any advice about visas.

Person Specification

• Able to use Microsoft Office Word, Excel and Outlook
• Understand and observe strict confidentiality
• Good written and verbal communication skills
• Able to work well under pressure
• Able to work as part of a team
• Able to listen and empathise
• Hard working and willing

Qualifications

• Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)

Other

• Ability to travel across various sites when required.

Experience

• 6 months minimum experience in a similar role
• Experience of working within the NHS or general practice
• Experience in working with SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.