Receptionist – Truly Hull

Truly Dental; Hull and East Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Job summary

Truly Hull is opening a new dental clinic and seeks a friendly Front Desk Receptionist to be the first contact for patients. You will welcome patients, manage the reception, book appointments, handle calls/emails, and support the clinical team to ensure a warm, efficient patient journey.

You should have prior reception or customer-facing experience, strong English, and be comfortable with practice management software (Dentally, Exact, SOE).

Qualifications

• Previous reception or customer-facing experience (dental/medical is a plus).
• Strong English communication, both written and spoken.
• Confident with practice management software (Dentally, Exact, SOE - training provided).
• Multitasker with attention to detail.
• Warm, professional, calm under pressure.
• GDPR awareness.
• Right to work in Ireland or the UK.

Responsibilities

• Welcoming patients and managing reception
• Booking, rescheduling and confirming appointments
• Handling incoming calls and emails professionally
• Processing payments and managing patient records (GDPR compliant)
• Coordinating between patients and clinical team
• Maintaining a tidy, welcoming reception area
• Supporting the Practice Manager with admin tasks

Skills

Reception experience

Customer service

English communication

Multitasking

Calm under pressure

GDPR awareness

Education

High school diploma or equivalent

Tools

Dentally

Exact

SOE

Job description

About Truly

Truly is a modern dental company growing across Ireland and the UK. We're building the largest network of patient-first dental clinics in the region, with over 13 locations and a team of 500+ professionals.

We do dental differently, combining the warmth and care patients deserve with the technology and standards of a modern healthcare brand.

Why Join Truly Dental?

• Work in a modern, technology-driven clinical environment
• Join a supportive team where collaboration and learning matter
• Be part of a growing international dental group
• Opportunity for long-term career development
• Make a real impact on patient experience every day

Get a feel for our team and culture before applying:

Website

LinkedIn

Instagram

The Role

As the first face patients see when they walk into Truly, you'll set the tone for their entire experience. You'll manage the front desk, coordinate appointments, support the clinical team, and make sure every patient feels welcomed and cared for.

Key Responsibilities

• Welcoming patients and managing reception
• Booking, rescheduling and confirming appointments
• Handling incoming calls and emails professionally
• Processing payments and managing patient records (GDPR compliant)
• Coordinating between patients and clinical team
• Maintaining a tidy, welcoming reception area
• Supporting the Practice Manager with admin tasks

What We're Looking For

• Previous reception or customer-facing experience (dental/medical is a plus)
• Strong English communication, both written and spoken
• Confident with practice management software (Dentally, Exact, SOE - training provided)
• Multitasker with attention to detail
• Warm, professional, calm under pressure
• GDPR awareness
• Right to work in Ireland or the UK

Important Details Before Applying

• This role is based onsite at Truly Hull: Unit 8 M Park Kingston, Holderness Road, Hull, HU9 2AA.
• The clinic is expected to open in November 2026, with clinical team members starting from October to support training and setup.
• Candidates must be flexible to work on a shift/rota basis.
• The clinic will operate Monday to Sunday, between 8:00 a.m. and 8:00 p.m.