Receptionist (Temporary)

HILL HOUSE NURSING HOME LTD; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A care home facility in London is seeking a professional Receptionist to manage inquiries and support resident engagement. Responsibilities include answering calls, assisting visitors, and ensuring a welcoming environment. The ideal candidate should possess strong communication skills and have at least 2 years of administrative experience. This full-time role offers a pay rate of £13.00 per hour with various benefits including a company pension and free parking.

Benefits

Company pension

Discounted or free food

Employee mentoring programme

Free flu jabs

Free parking

Health & wellbeing programme

On-site parking

Qualifications

• Ability to work autonomously and deliver on time.
• An appreciation of the need for confidentiality GDPR.
• Satisfactory DBS check.

Responsibilities

• Manage phone lines and reception professionally.
• Support residents and relatives with queries.
• Be a visible presence for visitors.

Skills

Effective communication

Professional telephone manner

Good computer knowledge

Organizational skills

Customer-focused

Job description

Overview

Temp Cover - 24th Sept 2025 until 23rd January 2026

We are seeking a professional and friendly Receptionist to join our team and support with the smooth running of the home’s engagement of resident enquiries and visitors to the Care Home. You will also offer support with the activities being delivered within the home and ensure all visitors to the home are welcomed, provide refreshments, ensure telephone calls are handled in a timely manner and provide support to the management team.

Skills, Knowledge & Qualifications

Required:

• Ability to communicate effectively at all levels using all mediums
• Professional telephone manner
• The ability to work autonomously and deliver on time
• Good Computer Knowledge
• Excellent organisational skills
• An appreciation of the need for confidentiality GDPR
• Team player
• Be friendly, confident, well-presented and customer-focused
• Satisfactory DBS check

Desired:

• Genuine interest in working within a caring environment
• Previous experience of care sector administration procedures

Main Responsibilities

Engagement - general

• Manage the phone lines and reception in a professional manner
• Support residents and relatives with any queries or concerns
• Be the point of contact for customer facing events and customer liaison
• Be a visible presence for visitors and residents at reception daily
• Manage the appointments system on the Computer Management System and back up diary
• Liaise with Unit Managers on each floor about activities during the day
• Ensure the reception areas are kept well stocked with literature
• Deal with postal deliveries and ensure the lobby is kept free of clutter at all times

Job Type: Full-time

Pay: £13.00 per hour

Expected hours: 32 – 40 per week

Benefits

• Company pension
• Discounted or free food
• Employee mentoring programme
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking

Experience

• Administrative: 2 years (required)

Language

• English (required)

Licence/Certification

• Driving Licence (preferred)

Work authorisation

• United Kingdom (required)

Work Location: In person