Receptionist Templeton Garden Hotel

Miiro Hotels; Bourne End; On-site; GBP 20,000 - 25,000; Full time

Job summary

Miiro Hotels is seeking a friendly and service-driven Receptionist for the new Templeton Garden hotel. This role involves welcoming guests, managing enquiries, and supporting hotel operations to ensure a memorable stay. Ideal candidates will possess strong communication skills and a passion for hospitality.

Benefits

Competitive salary

Staff benefits and service charge

Comprehensive training and career development opportunities

Dynamic and supportive work environment

Qualifications

• Previous experience in hotel reception or customer service is preferred but not essential.
• Fluency in English; additional languages are an advantage.
• Availability to work flexible shifts including evenings and weekends.

Responsibilities

• Welcome guests with a warm and professional attitude, ensuring a seamless check-in and check-out process.
• Handle guest enquiries and manage reservations.
• Collaborate with housekeeping and other departments for smooth operations.

Skills

Communication

Interpersonal Skills

Organizational Skills

Proficiency in Microsoft Office

Problem-Solving

Job description

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

Join us for an exciting opportunity to be part of the team at Templeton Garden! We are looking for professional, friendly, and service-driven Receptionists to be the first point of contact for our guests. If you take pride in delivering exceptional hospitality and enjoy woring in a dynamic environment, we would love to hear from you.

Key Responsibilities

• Welcome guests with a warm and professional attitude, ensuring a seamless check-in and check-out process.
• Handle guest enquiries, providing accurate information about the hotel, local area, and services.
• Manage reservations, process payments, and maintain guest records using the hotel's booking system.
• Respond to guest requests and concerns efficiently, ensuring an outstanding customer experience.
• Collaborate with housekeeping, maintenance, and other departments to ensure smooth hotel operations.
• Answer phone calls and emails in a professional manner, assisting with bookings and general inquiries.
• Maintain a well-presented reception area and uphold the hotel's brand and service standards.
• Handle administrative tasks as required by the Front Office Manager.
  
  

What We Are Looking For

• Previous experience in hotel reception, front desk, or customer service roles is preferred but not essential.
• Strong communication and interpersonal skills with a positive and welcoming demeanor.
• Excellent organisational skills with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and familiarity with hotel reservation systems (training provided if needed).
• A strong commitment to guest satisfaction and problem-solving.
• Fluency in English; additional languages are an advantage.
• Availability to work flexible shifts, including evenings, weekends, and public holidays.
  
  

What We Offer

• Competitive salary with staff benefits and service charge.
• A chance to be part of an exciting new hotel and establish its success.
• Comprehensive training and career development opportunities.
• A dynamic and supportive work environment with a collaborative team culture.
  
  

If you are a passionate and service-oriented individual looking for a rewarding role in hospitality, apply now!