Receptionist / Telephonist - Voluntary - IW Steam Railway

Isle of Wight Steam Railway; Havenstreet; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join the team at the Isle of Wight Steam Railway as a Receptionist/Telephonist, where your role is vital in ensuring customers enjoy their experience. You will greet visitors, manage phone enquiries, and provide excellent customer service, supported by comprehensive training and a positive work environment.

Benefits

Comprehensive induction and training

References and certification for training

Social events and exclusive team experiences

Qualifications

• Friendly and welcoming personality.
• Experience in customer service is preferred.
• Ability to handle enquiries and provide solutions.

Responsibilities

• Greet customers at reception and assist with enquiries.
• Handle phone calls in a welcoming manner.
• Resolve customer complaints effectively.

Skills

Customer Service

Communication

Problem Solving

Job description

Receptionist/Telephonist

Office Administration.

Why does the IW Steam Railway need my help with this?

Every day a committed team of enthusiastic volunteers give their time and energy to The Isle of Wight Steam Railway. Without their help, our important, beautiful, and fascinating slice of social and engineering history simply wouldn’t exist. You’ll be making an essential contribution towards to ongoing success of the railway.

Customer Service Assistants are one of the primary interfaces with our customers. You will be one of the first people they encounter be it in person or taking phone enquiries. This vital role will appeal to those people who like interacting with and assisting others, to give our customers the best day possible with us.

What does the Isle of Wight Steam Railway Need a Receptionist/Telephonist to do?

• Greet customers on arrival at our reception desk and deal with their enquiries.
• Handle phone enquiries in a consistent and welcoming manner.
• Find a solution should a customer have a negative experience.
• Encourage feedback from customers and thank them for their custom.

How will I be trained and supported in this role?

• Isle of Wight Steam Railway General Introduction and Health & Safety Briefing.
• Role specific training with mentored guidance.

What can a Receptionist/Telephonist expect from the Isle of Wight Steam Railway?

• A warm welcome to our team, and the enjoyment of contributing to the success of railway.
• Fair and respectful treatment always.
• Appreciation for your efforts.
• A comprehensive induction, and ongoing training and support.
• Contributions towards, or supply of, clothing and any PPE necessary for your role.
• References and certification of relevant in-house training to add to your CV.
• A range of benefits, social events, experiences, and prize draws exclusive to our volunteer team.

Suggested Minimum Hours.

One days each week/fortnight that we operate passenger services.

Physical Demands.

Receptionists/Telephonists will be office based at our Havenstreet site.