Receptionist/telephonist

Job Title: Part-Time Receptionist

Are you an enthusiastic, self-motivated, and dedicated receptionist? Do you excel at multitasking and handling queries efficiently and professionally? If yes, we have the perfect role for you!

We are seeking a permanent part-time Receptionist for an 18-hour post, covering the service from Monday to Sunday, 8am to 6pm, including bank holidays.

Role Responsibilities

1. Being the first point of contact for our service, welcoming patients and visitors.
2. Booking appointments and managing front desk activities.
3. Answering incoming calls and redirecting them as necessary.
4. Performing general administrative duties.
5. Some lone working will be involved once trained.
6. Providing excellent customer service, handling queries courteously and efficiently.
7. Meeting and greeting visitors and patients.
8. Managing postal duties and other admin tasks.
9. Supporting the team with administrative tasks using the patient system (Rio).

What We Offer

• Opportunity to join a progressive, innovative social enterprise focused on patients and staff, with potential to become an MCH shareholder.
• Encouragement to explore new ways of working and service development.
• Well-established in-service training, supervision, and regular support.
• Development opportunities within a friendly and supportive team.
• Flexible working arrangements—discuss with us how we can accommodate your needs.

Additional Information

• Informal visits can be arranged upon request.
• Choice of pension schemes: NHS Pension or Scottish Widows Group Pension.

Contact Details

For further information or to arrange an informal visit, please contact:

• Name: Bambina De Marco
• Job Title: Non-Clinical Team Lead
• Email: bambina.demarco@nhs.net
• Telephone: 01634 830456