Receptionist Team Leader

NHS; Hunstanton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated and reliable individual to join their reception team. This full-time role involves providing leadership and supervision to the patient support team, ensuring efficient reception and administration tasks. The ideal candidate will possess excellent organizational and communication skills, alongside a strong attention to detail. With a commitment to quality service delivery, you'll play a pivotal role in maintaining high standards of patient care while fostering a supportive and motivated team environment. If you're looking to make a meaningful impact in healthcare, this opportunity is perfect for you.

Qualifications

• Basic knowledge of emails and Microsoft Office products.
• Experience managing a small team and handling confidential information.

Responsibilities

• Oversee call queues and manage staff working patterns.
• Provide training to new reception team members and assist with clinical rotas.

Skills

Organizational Skills

Communication Skills

Attention to Detail

Team Management

Microsoft Office

Education

GCSE Level Education

NVQ in Customer Care

Tools

Microsoft Office

Job description

Vida Healthcare are currently looking for a reliable and hardworking person to join our reception team on a full-time basis. The role will be based predominantly at our Valentine Road, Hunstanton Surgery.

The role will provide leadership and supervision for our patient support team, ensuring all reception and administration duties are performed.

Main duties of the job

• Oversee the call queues, guide PST members, ensure calls are answered promptly on individual sites, and manage cross-site cover.
• Oversee task management (TMT site-specific) and online consultation services.
• Organise staff working patterns to ensure that daily routines are covered appropriately, including PST staff rotas and cover for short-notice absences.
• Authorize staff reimbursement claims.
• Provide training to new reception team members and support ongoing training needs, ensuring patients are signposted appropriately.
• Be the first point of contact for PST members to escalate items/issues.
• Complete return-to-work interviews when appropriate and promptly.
• Assist with staff probationary reviews and appraisals.
• Keep the team motivated and communicate effectively with all members.
• Be the first point of contact for patients wishing to make verbal complaints.
• Assist with clinical rotas and make immediate adjustments due to GP/triage absences.
• Oversee room allocations as required.

About us

Vida Healthcare is one of Norfolk's largest and most successful general practices, working with NHS colleagues to provide excellent patient care. Our practice has experienced impressive growth, fostering a work environment that encourages talented individuals to thrive and make a difference.

We pride ourselves on our high standards of patient care. To maintain this, we seek reliable team players with strong caring qualities, dedication, excellent attention to detail, and a commitment to quality service delivery.

Job responsibilities

If you would like to find out more about this role, please see the attached job specification.

Person Specification

Experience

• Basic knowledge of emails and Microsoft Office products.
• Ability to work effectively with others.
• Excellent organizational, time management, communication skills, and attention to detail.
• Ability to handle highly confidential information.
• Experience managing a small team.
• Previous medical terminology training.
• Experience working within the NHS.

Qualifications

• GCSE level education or two years of relevant work experience.
• NVQ or formal qualification in customer care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to ensure suitability for the role.