Receptionist Team Leader

NHS; Hunstanton; On-site; GBP 25,000 - 32,000; Full time

Job summary

NHS is seeking a reliable and hardworking individual for a full-time position as a reception team leader at our Hunstanton Surgery. The ideal candidate will lead and supervise patient support team members, ensuring efficient administration and patient care. This role requires a strong focus on customer service, organizational skills, and the ability to manage a small team effectively within a healthcare setting.

Qualifications

• We welcome applications from friendly individuals with high levels of customer service.
• NVQ or formal qualification in customer care preferred.
• Previous medical terminology training is an advantage.

Responsibilities

• Oversee the call queues and guide patient support team members.
• Organize staff working patterns to ensure operational coverage.
• Provide training and support to reception team members.

Skills

Organizational skills

Time management

Communication skills

Attention to detail

Adaptability

Customer service

Education

GCSE level

Tools

Microsoft products

Job description

Vida Healthcare are currently looking for a reliable and hardworking person to join our reception team on a full-time basis. The role will be based predominately at our Valentine Road, Hunstanton Surgery.The role will provide leadership and supervision for our patient support team, ensuring all reception and administration duties are performed.

Main duties of the job

• Oversee the call queues, guide PST members calls are answered promptly on individual sites, and cross site cover.
• Oversee task management (TMT site specific), and online consultations services.
• Organise staff working patterns to ensure that the day-to-day routines are covered appropriately and ensure PST staff rotas are in place for relevant sites, include organise cover in the event of short notice absent of PST members.
• Authorise staffs reimbursement claims.
• Provide training to new members of the reception team and provide support for any additional training needs of all PST staff, ensure patients are signposted to the most appropriate service.
• Be first point of contact for PST members to escalate items/issues to.
• Complete return to work interviews if appropriate and in a timely manner.
• Assist with probationary review and staff appraisals.
• Ensure the team are kept well motivated and communicate effectively with all team members.
• Be the first point of contact for patients wishing to make a verbal complaint.
• Assist with clinical rotas and make immediate changes due to GP/triage absence at short notice.
• Oversee room allocations as required.

About us

Vida Healthcare is one of Norfolks largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference. We pride ourselves on our impeccable standards of patient care and to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.

Job responsibilities

If you would like to find out more information about thisrole, please see the attached job specification.

Person Specification

Qualifications

• We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Experience

• Educated to GCSE level, or two years working experience.

Additional skills:

• Entry level knowledge of emails, Microsoft products.
• Ability to work effectively with others.
• Excellent organizational, time management, communication skills, and attention to detail.
• Ability to work with highly confidential information.
• NVQ or formal qualification in customer care.
• Team management of small team.
• Previous medical terminology training.
• Previous experience of working within the NHS.

Experience

• Educated to GCSE level, or two years working experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.