Receptionist - Surrey Police Headquarters

Division / Department - Contact and Control
Grade - Grade C
Status - Part Time
Contract Type - Permanent
Salary Grade Range - £22,832 - £26,092
Working Hours - 21.6 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Surrey Police Headquarters, Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

The Role & Key Responsibilities

The Role

To deal with, in a professional and courteous manner, all visitors to Surrey Police Headquarters. To provide an efficient and effective service to all users of facilities at HQ and to deal with all enquiries in an efficient and polite manner.

Once in post, to take a proactive approach in gaining knowledge of key contacts within other departments.

Key Responsibilities

1. Ensure that the Reception Desk is opened and closed at the published times.
2. Deal with visitors with varying needs, acting appropriately and professionally with a caring and approachable manner.
3. Operate security barriers using monitors and microphone link.
4. Receive and ensure that all necessary booking-in procedures and vetting checks have taken place with all visitors to the estate.
5. Receive and deal with enquiries in relation to parcel and mail deliveries.
6. Be flexible and harmonious in your approach to the role with reference to the cover of other members of Reception staff during periods of annual leave or sickness.

Skills & Experience

It is essential for the post holder to demonstrate the ability to work calmly under pressure while multi-tasking effectively. Excellent communication skills and being a team player supporting other team members when necessary are also essential.

It is desirable to have one year’s previous experience of work in a similar environment, dealing with customers/visitors in a face-to-face setting. You need to be computer literate, with a working knowledge of Microsoft or Windows based packages and the ability to learn bespoke computer systems.

Why Work With Us?

We take pride in looking after our people and offer a variety of benefits:

• Career progression
• Contributory pension scheme (LGPS)
• Generous annual leave allowance
• Discounts for everyday spend
• On-site gyms and a range of sports clubs
• Generous and supportive parental leave
• Financial and mental wellbeing guidance and support
• Discounted contributory healthcare scheme
• Canteen during office hours serving hot and cold food as well as a Costa Coffee outlet.

This role is based at our Headquarters site which is on the outskirts of Guildford, in Artington (approx 1.5 miles outside of Guildford Town Centre). There is free on-site parking.

The working hours for this role are as follows:

Monday 0800-1600
Tuesday 0800-1600
Friday 0700-1500

Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here.

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.