Receptionist Supervisor

Hilton Worldwide, Inc.; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious hotel in London is seeking a Receptionist Supervisor for its Front Office team. The ideal candidate will have experience or readiness for a leadership position, excellent customer service and communication skills. Join a supportive and inclusive culture with various benefits aimed at fostering your development and well-being.

Benefits

Smart uniform provided and laundered

Free high-quality meals when on duty

Personal Development programmes

Team Member Travel Program

Discounted dental and health cover

Holiday: 28 days including bank holidays

Qualifications

• Experience leading a team or willingness to step into a leadership role.
• Passion for providing exceptional customer service.
• Strong communication, coaching, and problem-solving skills.

Responsibilities

• Supervise and deliver front office operations efficiently.
• Handle guest queries and complaints.
• Create memorable experiences for guests and colleagues.

Skills

Exceptional customer service

Communication skills

Coaching skills

Problem-solving skills

Job description

Job Description - Receptionist Supervisor

Job Overview

We are seeking a Receptionist Supervisor to join our Front Office team, working in the Reception area of the Hilton London Metropole Hotel.

Welcome to Hilton, the UK’s #1 Great Place to Work 2025, as voted by our team members! We offer a culture of inclusiveness, positivity, and drive to achieve our common goal: “To share the light and warmth of hospitality”.

Responsibilities

You will supervise and deliver front office operations smoothly and efficiently, deal with guests’ queries and complaints, and create memorable experiences for our guests and colleagues.

Requirements

We are looking for an ambitious hotelier with some experience leading a team or ready for your first leadership position. You should have a passion for exceptional customer service, excellent communication, coaching, and problem-solving skills.

Benefits

• Smart uniform provided and laundered
• Free, healthy, and high-quality meals when on duty
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts with Perks at Work
• Discounted car park
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member’s areas

EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.