Receptionist - Stanneylands

JW Lees; Wilmslow; On-site; GBP 18,000 - 25,000; Full time

Job summary

A well-established hotel in Wilmslow is looking for a Receptionist to join their esteemed team. As a crucial part of the front-of-house, you will be responsible for welcoming guests, managing bookings, and ensuring a smooth experience. In return, you will enjoy attractive benefits including discounts and profit sharing, along with opportunities for professional growth.

Benefits

Annual profit share

30% discount on food and drink

50% off food when on shift

Discounted hotel stays

Wellbeing support

Career growth opportunities

Access to high street and online discounts

Qualifications

• Experience in a customer-facing role is advantageous.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Meet and greet guests and manage face-to-face, online, and telephone bookings.
• Handle guest queries, check guests in and out of the hotel, and manage cash/card payments.
• Ensure a safe work environment and report any hazards immediately.

Skills

Customer Service

Communication

Problem Solving

Job description

Hotel Receptionist Vacancy

We are looking for a Receptionist to join our fabulous team.

What we offer our Receptionists:

• Annual profit share, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs and inns for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• Wellbeing support with our Employee Assistance Programme
• Great opportunities to grow in your role and progress your career
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Receptionist does at JW Lees:

• Meet and greet guests and visitors to the hotel
• Manage face-to-face, online, and telephone bookings
• Check all reservations and room allocations
• Handle guest queries and requirements
• Check guests in and out of the hotel
• Prepare restaurant reservations
• Maintain occupancy levels on the computer system
• Manage the computer system including room rates and changes
• Deal with customer requirements, complaints, and service issues
• Handle cash and card payments
• Ensure a safe environment in which to work; report any hazards or maintenance defects immediately

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees is the original modern, traditional brewer. With 150 pubs, inns, and hotels across the North West and North Wales, we are passionate about great beer, fantastic food, and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do: Proud - Savvy - Honest - Passionate - Personal - Together