Receptionist - Soho Farmhouse

Soho House; Greater London; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Team meals on shift

Soho Friends Membership

50% team discount on food & drink

Staff room rates

Health cash plan

Dental plan

Birthday day off after 1 year

Job summary

Soho House is seeking a Receptionist to deliver seamless front-of-house service and support Club operations. You will be the first contact for members and guests, setting a tone of discretion, efficiency and elegance from arrival.

The role emphasizes a welcoming atmosphere, strong communication, and collaboration with the team across the premises. Key duties include greeting guests by name, handling high-volume calls, managing guest lists, and maintaining a spotless reception area.

Qualifications

• 2–3 years of front desk experience in luxury hospitality or private clubs.
• Strong verbal and written communication skills.
• Proficiency with reservation systems (Opera/OpenTable) and guest management.

Responsibilities

• Greet and welcome members and guests warmly and by name where possible.
• Answer high-volume calls for reservations, inquiries and deliveries.
• Maintain cleanliness and organization of the reception area.
• Assist with guest lists, coat checks and guest feedback.
• Support team with daily operations and service standards.

Skills

Front desk experience

Luxury hospitality

Team coordination

Excellent communication

Reservation systems

Tools

Opera

OpenTable

Job description

The Role…

At Soho House, as theReceptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (Option to add up to 2 additional dependents)
• Dental Plan (option to add up to additional 2 dependents)
• Birthday Day Off after 1 years continuous service
• Up to 50% Staff Discount on Cowshed Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse House Tonic: Our Cookhouse Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
• Well‑versed on standard QA regarding menus, hours of operation and amenity availability/pricing.
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
• Support, redirect and problem solve in real‑time to ensure any guest related concerns are addressed and action items have been set.
• Assist guests by checking/ retrieving their coats and/or items they left.
• Build relationships with members and guests and communicate and red flags and positive feedback to management.
• Influence a fun and positive atmosphere by being approachable and professional.
• Assist management with new hires by training Soho Standards and steps of service expected daily.
• Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently

What we are looking for...

• 2–3 years’ experience in a front desk role
• Experience in luxury hospitality or private members clubs
• Strong leadership and team coordination skills
• Excellent verbal and written communication
• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
• Calm under pressure and adept at resolving issues with a guest‑first mindset

The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.

Pay Range

£15.50£15.50 GBP