Receptionist / Showroom Host

Listers Group; Cheltenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading motor retailer group in Cheltenham seeks a Showroom Host to be the first point of contact for customers. You will meet and greet visitors, handle inbound calls, and support customer events. The ideal candidate will have a strong customer service background, excellent communication skills, and a self-motivated attitude to create outstanding customer experiences. This full-time role offers a competitive hourly wage plus various benefits, including holiday entitlement and employee discounts.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Free Parking / On-site Parking

Company Events

Qualifications

• Proven record of providing excellent customer service.
• Confidence in meeting new people daily.
• Strong desire to create a great first impression.

Responsibilities

• Meet and greet visitors to the dealership.
• Receive inbound calls and direct to appropriate departments.
• Support customer events and promotions.

Skills

Customer service

Communication skills

Self-motivation

Interpersonal skills

Job description

Job Introduction

We are currently recruiting for a polished, articulate and well-presented individual to take on the role of Showroom Host for our Lexus Dealership in Cheltenham.

The hours of work are 9am to 6pm, Monday to Friday.

Basic salary of £12.21 per hour plus benefits.

This isn’t your typical Receptionist role; at the forefront of our dealerships the Showroom Hosts play an integral part in running a smooth and organised front of house. Within this position you will be the first port of call for many of our customers and as such it is imperative that you are polite, approachable and most importantly self-motivated to create a brilliant first impression of our business.

Role And Responsibilities

• Meeting and greeting visitors to the dealership before introducing customers to the relevant staff
• Receive inbound telephone calls and directing onto the appropriate department
• Supporting the departments with customer events and promotions
• Some ad hoc/administrative duties
  
  

About You

• You will take pride of working in a customer facing role, ideally with a proven record of providing an excellent customer journey in previous roles.
• Be confident to meet new people on a daily basis and building a quick rapport to drive a great first impression.
• A confident and customer-orientated approach to their role
• A strong desire to provide the best customer service possible for the first impression of our dealership
  
  

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events
  
  

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.