Receptionist - Sexual Health

Liverpool University Hospitals NHS Foundation Trust; Crewe; On-site; GBP 19,000 - 23,000; Full time

Job summary

A healthcare organization in the UK seeks a Receptionist for the AXESS Sexual Health team in Crewe. The role involves being the first point of contact for patients, undertaking reception duties, and providing administrative support. Candidates should have excellent organizational and customer care skills. Experience in a confidential and busy office environment is required.

Qualifications

• Experience of dealing with confidential matters.
• Experience of working in a busy office.
• Understanding of issues around confidentiality.

Responsibilities

• Assist with clerical support in the day to day running of the office area.
• Provide reception support receiving and admission of clients.
• Enter and amend patient personal information into Electronic Patient Record systems.

Skills

Excellent organisational skills

Excellent Customer Care Skills

Ability to use Word / Excel

Education

GCSE/Equivalent

Job description

Liverpool University Hospitals NHS Foundation Trust

Receptionist - Sexual Health

The successful candidate will be working as a receptionist within the AXESS Sexual Health team in Cheshire East. The post holder will be the first point of contact for patients at both the main reception and on the telephone lines. Post also includes admin and clerical duties to support the needs of the service.

This Vacancy will be based in Crewe.

Main duties of the job

To undertake reception duties within the office area and provide clerical duties to ensure the needs of the service are met.

The post holder shall as necessary provide cover for and undertake duties of absent colleagues which could include covering at our Macclesfield clinic.

The post holder shall follow all the policies and procedures of the organisation.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

Job responsibilities

Please refer to the attached Job Description for further details:

• Assist with clerical support in the day to day running of the office area to ensure Service provision is met.
• Responsible for maintaining accurate filing system, case notes and other relevant documentation.
• To deal, as appropriate, with enquiries from staff, members of the public in person and by telephone, and visitors to the Service.
• Assist with photocopying duties as necessary.
• Receive goods deliveries to the Service, signing appropriate documentation.
• To provide reception support receiving and admission of clients to the service and assisting with telephone enquiries.
• To be responsible for maintaining the administration and storage of data, in accordance with local policies and procedures.
• To take responsibility for good housekeeping in the Office / Reception
• To be responsible for the opening and closing of buildings/service area, as appropriate.
• Orders stock as required

Additional Tasks:

• To receive incoming calls from healthcare professionals and patients wishing to access the service
• To enter and amend patient personal information into Electronic Patient Record systems
• To welcome and greet patients at service reception desks and respond to queries / enquiries from the public, directing patients appropriately
• To process incoming and outgoing calls on the telephone triage line and respond to queries / enquiries from the public, directing patients appropriately
• To follow correct processes for dealing with complaints and escalate as necessary
• To identify necessary changes to local protocols necessary to aid service improvements and highlight these to an appropriate manager
• To prioritise urgent correspondence and enquiries using own initiative and judgement and seeking guidance when required
• To ensure mandatory training compliance is maintained and participate in any training and development relevant to the role
• To follow the reception emergency contingency procedure in relation to computer or network break down
• To adhere to data protection policies and procedures across clinics and sites and ensure that confidential information is not disclosed, and that electronic and paper records are stored securely.
• To communicate fluently and clearly with patients without judgement and with empathy
• To support the processing of patient requests via telephone, email, or text message to cancel or change appointments
• To liaise with colleagues at all levels both within the team
• To support delivery of services across all shift patterns and Axess Sexual Health main and sub hub locations required by the needs of the service
• To undertake any other duties commensurate with the role including cover for and undertaking duties of absent colleagues as and when required

Person Specification

Qualifications

• GCSE/Equivalent

Experience

• Experience of dealing with confidential matters
• Experience of working in a busy office

Knowledge

• Understanding of issues around confidentiality

Skills

• Excellent organisational skills
• Excellent Customer Care Skills
• Ability to use Word / Excel

Other

• Ability to adapt and a flexible approach to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.