Receptionist (Restaurant) - Fundamental Hospitality

Fundamental Hospitality; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hospitality group in the UK is seeking an exceptional Receptionist to join their front-of-house team. The ideal candidate will have experience in premium dining environments, excellent communication skills, and a passion for hospitality. This role involves engaging guests with charm, managing reservations, and maintaining a professional reception area. Join us to deliver seamless service in a refined dining atmosphere.

Qualifications

• Previous experience as a Receptionist or Host/Hostess within a premium or fine-dining restaurant.
• Calm under pressure and a team player with a positive attitude.

Responsibilities

• Welcome and engage guests with professionalism and charm.
• Manage reservations, special requests, and guest profiles.
• Maintain a well-organised reception area at all times.
• Liaise with management and service teams for smooth guest journeys.
• Handle incoming calls and emails promptly.

Skills

Excellent communication and interpersonal skills

Strong organisational abilities

Proficient in reservation and POS systems

Immaculately presented and proactive

Job description

Overview

We are seeking an exceptional Receptionist to join our front-of-house team. As Receptionist, you will be the first point of contact for our guests, setting the tone for their entire experience. You will embody the grace and professionalism that define La Maison Ani, ensuring every guest receives a warm welcome and seamless service from the moment they arrive.

Responsibilities

• As Receptionist, welcome and engage guests with confidence, professionalism, and charm.
• Manage all reservations, special requests, and guest profiles with precision and discretion.
• Maintain a beautifully presented and well-organised reception area at all times.
• Liaise with the management and service teams to ensure smooth communication and an exceptional guest journey.
• Prepare and distribute daily service sheets, briefings, and reports.
• Handle incoming calls and emails promptly and professionally.
• Support the Reception & Reservations team with administrative duties as required.
• Assist with cloakroom and coat check services when necessary.
• Protect guest data and uphold the highest standards of confidentiality.

Qualifications

• Previous experience as a Receptionist or Host/Hostess within a premium or fine-dining restaurant.
• Excellent communication and interpersonal skills with a genuine passion for hospitality.
• Strong organisational abilities and meticulous attention to detail.
• Confident in using reservation and POS systems.
• Immaculately presented, proactive, and calm under pressure.
• A team player with a positive attitude and a natural ability to make guests feel welcome.

About La Maison Ani

La Maison Ani, part of Fundamental Hospitality's prestigious collection, is a refined dining destination inspired by the charm of French-Mediterranean living. Known for its elegance, warmth, and impeccable service, La Maison Ani offers guests an experience that blends sophistication with genuine hospitality.