Receptionist/Public Enquiry Officer

www.findapprenticeship.service.gov.uk - Jobboard; United Kingdom; On-site; GBP 13,000; Part time

Job summary

A local law enforcement agency in Wymondham is seeking a part-time Receptionist to provide a welcoming experience for clients, manage calls, and maintain office organization. Applicants should have strong communication skills, proficiency in Microsoft Office, and a professional demeanor. The role offers a salary of £12,777 for 20 hours per week, contributing to essential administrative support.

Qualifications

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Hands-on experience with office equipment (e.g., printers).
• Resourcefulness and proactivity in resolving issues.

Responsibilities

• Provide a pleasant, welcoming, and engaging experience as the first point of contact.
• Greet visitors and provide face-to-face and remote information.
• Maintain building security by following safety procedures.

Skills

Proven work experience as a Receptionist

Proficiency in Microsoft Office Suite

Solid written and verbal communication skills

Organizational skills

Tools

Office equipment management

Job description

Job Overview: Contract: Permanent Type: Part-time Hours: 20 p/w Salary: £12,777 Location: Norfolk Constabulary - Wymondham

Provide a pleasant, welcoming, and engaging experience as the first point of contact for all clients' staff, callers, and visitors.

Shift Details: 10 Hours per shift - Paid lunch break

Main Duties:

1. Proven work experience as a Receptionist, Front Office Representative, or similar role.
2. Proficiency in Microsoft Office Suite.
3. Hands-on experience with office equipment (e.g., printers).
4. Professional attitude and appearance.
5. Solid written and verbal communication skills.
6. Ability to accurately take down verbal statements.
7. Provide administrative support.
8. Manage responsibilities of post and keys.
9. Greet visitors and provide face-to-face and remote information.
10. Book meeting rooms.
11. Handle and redirect calls.
12. Refer complex cases and advice inquiries to appropriate colleagues.
13. Ensure reception area is tidy and presentable.
14. Maintain building security by following safety procedures and controlling access via the reception desk.
15. Perform any other duties as assigned within the role.

What we are looking for:

• Resourcefulness and proactivity in resolving issues.
• Excellent organizational skills.
• Ability to multitask and manage time effectively, prioritizing tasks as needed.