Receptionist - Probation Service Band 2

Brook Street; Kidderminster; On-site; GBP 1,000; Full time

Job summary

An established industry player is seeking a dedicated Receptionist for a temporary role within the National Probation Service. This full-time position offers a unique opportunity to contribute to a vital public service while gaining valuable experience in a professional environment. You will be responsible for managing offender and victim information, greeting onsite visitors, and providing administrative support. The role requires strong organizational and communication skills, as well as the ability to thrive in a busy environment. If you are looking for a rewarding challenge, this position is perfect for you!

Qualifications

• 12 months of recent experience in a receptionist or administrative role.
• Strong organizational and communication skills.

Responsibilities

• Manage offender and victim information accurately.
• Greet and assist visitors, providing necessary support.
• Handle telephone queries efficiently.

Skills

Organizational Skills

Communication Skills

Data Entry

Customer Service

Job description

Job Title: Receptionist (Temporary)
Location: Kidderminster, National Probation Service
Duration: Temporary, ongoing
Hours: Full-time, Monday to Friday, 37 hours per week
Shift Pattern: 9am - 5pm
Pay Rate: £12.21 per hour (paid weekly)

About the Role:

We are seeking a dedicated and strong-willed individual to join the National Probation Service in Cheltenham as a Receptionist. This is a temporary, full-time position, offering the opportunity to contribute to a vital public service while gaining valuable experience in a professional and challenging environment.

Responsibilities:

• Offender & Victim Information Management: Maintain and arrange accurate data related to offenders and victims within relevant databases.
• Visitor Reception: Greet and assist onsite visitors, providing direction and support as necessary.
• Data Entry & Diary Management: Ensure all data is accurately entered and appointments are properly managed.
• Stakeholder Liaison: Communicate effectively with internal and external stakeholders, including courts, solicitors, and police.
• Service User Interaction: Liaise with service users face-to-face to arrange appointments and provide support.
• Telephone Enquiries: Handle telephone queries efficiently and professionally.
• Administrative Support: Provide general administrative assistance as required by the team.

Requirements:

• Experience: A minimum of 12 months of recent experience in a receptionist or administrative role.
• Skills: Strong organizational and communication skills, with the ability to handle a busy and sometimes challenging environment.
• Flexibility: Able to work extended hours on Wednesdays and Thursdays, as required.
• Transferable Skills: Candidates who can demonstrate relevant transferable skills are encouraged to apply.
• Professional Development: On-the-job training will be provided where necessary.
• Potential for Extension: This is a temporary role, ongoing position.

If you're looking for a challenging and rewarding position and are able to demonstrate relevant administrative or reception experience, we would love to hear from you!