Receptionist-Primary Care Navigator

NHS; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A primary care provider in London is looking for a Front of House Team Member to manage patient queries, maintain records, and support the team. Ideal candidates will possess reception or customer care experience, excellent communication skills, and the ability to work within defined processes. This role offers opportunities for professional development in a supportive environment.

Qualifications

• Must have receptionist or customer care experience.
• The person must be an excellent communicator both spoken and written.
• Must have basic PC skills.
• Experience of working in primary care is welcome.
• Experience of working in a GP practice is a plus.

Responsibilities

• Responding to patient queries and liaising with the wider primary care team.
• Managing appointment requests and signposting patients.
• Maintaining patient records and confidentiality.
• Utilising information systems to support workflow.
• Support patients in health promotion and recalls.

Skills

Reception or customer care experience

Excellent communication skills (spoken and written)

PC skills (Word, Excel, email)

Ability to work within processes/procedures

Job description

The role is that of a front of house team memeber.

• Reception or customer care experience is essential
• The person must be an excellent communicator both spoken and written
• Must have PC skills will be able to use basic Word, Excel and e-mail
• Must be able to work within processes/procedures

Main duties of the job

• Responding to patient queries and liaising with the wider primary care team.
• Managing appointment requests and signposting patients to our range of services and generally dealing with all front of house requests.
• Maintaining patient records and maintaining patient confidentiality.
• Utilising other information systems to support efficient workflow processes.
• Emailing, scanning and coding clinical correspondence. Processing prescription requests in a timely manner.
• Supporting patients to health promotion and recalls and recalls campaigns.
• Encouraging uptake of our digital tools to support patient self-care, .eConsults, Ask First, NHS Digital App etc.
• Taking part in all mandatory training, annual appraisal and continued education, learning and development.
• The ability to communicate with a wide range of people in a kind, professional and caring way.
• Work effectively with colleagues as part of a team.
• A willingness to learn and progress with a can do attitude.
• Previous experience of working in the NHS is welcome but not essential.
• Effective IT skills are an advantage.
• While knowledge of GP practice systems is desirable, training will be available.

About us

TheBermondsey Spa Medical Practice (Southwark-London ) seek a keen andenthusiastic primary care navigator

We arecommitted to delivering a high quality service to our 11,800 patients with afocus on continuity of care through personal patient lists.

ThePractice has a friendly and loyal compliment of staff consisting of 2 GPPartners, 3 Salaried GP, 2 Advanced Nurse Practitioner, 2 Practice Nurses and 1 HCAs along with an experienced and supportive managerial and administrativeteam.

ThePractice is a high achieving QOF Practice working on Emis

Thepractice offers excellent career PROSPECTS forthe right candidate to join our hard working team.

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels

You may be required to do the following:

Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols

New Patient Registrations management

Processing and distributing incoming mail

Taking messages, tasks and passing on information

Filing and retrieving paperwork, Lloyd George Files, registration data.

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from clinicians, management, patients, other team members and associated healthcare agencies and providers

Managing requests for information, and providing updated administrative details with regards care navigating.

Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning

Dealing with patients queries and questions to solve issues and thus supporting the clinical team

Principle duties and responsibilities regarding information Governance and safeguarding:

• To work with the practice clinical leads, the Designated Nurses and Doctors, and allied health Care professionals to ensure the statutory duties implemented for our practice population.
• Liaise with professional leads from other agencies, to support registrations activities necessary to ensure that general practices meet their responsibilities.
• Work in partnership with the clinical leads and the CCG team and provide advice and support to GPs and their staff in relation to registrations management.
• Work in partnership with the clinical leads and the CCG team and provide advice and support to GPs and their staff in relation to registrations management.
• Work with the practice leads administratively in dealing with daily reception tasks to provide support to the team and to promote good practice.
• Support the practice and the staff in developing robust monitoring systems and practice/audits to ensure the registrations process is robust and fit for purpose.
• Contribute to the development of the local best practice Health standards
• Contribute to communication and disseminating relevant updated information regarding the registrations management process within General Practice.

Person Specification

Experience

• Reception or customer care experience is essential
• The person must be an excellent communicator both spoken and written
• Must have PC skills will be able to use basic Word, and e-mail
• Must be able to work within processes/procedures
• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.