Receptionist/Prescription Clerk

NHS; Hereford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local healthcare provider in Hereford is seeking a part-time Receptionist/Prescription Clerk. The role involves managing patient appointments, processing prescription requests, and providing general support to the healthcare team. Candidates should have excellent communication skills, strong IT abilities, and experience in a healthcare setting. The position offers flexible working hours and is a great opportunity for those passionate about patient care.

Benefits

Flexible working hours

Working in a healthcare setting

Qualifications

• Experience of working with the general public.
• Experience of working in a healthcare setting.
• Experience as a prescription clerk.

Responsibilities

• Undertake a wide range of reception duties.
• Process prescription requests and manage appointments.
• Act as a central point of contact for patients.

Skills

Excellent communication skills

Strong IT skills

Problem solving skills

Ability to work under pressure

Education

GCSE level or equivalent

GCSE Mathematics and English - C or above

NVQ Level 2 in Health and Social Care

Tools

MS Office

Clinical IT systems

Job description

Job summary

* Taurus Healthcare are advertising this position on behalf of Wargrave House Surgery*

The successful candidate will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, processing of prescription requests, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

This is a part time position working 25 hours a week across varying shifts mornings, afternoons & evenings.

Interviews are expected to be held on Thursday 28th August 2025.

Main duties of the job

• Processing prescription requests
• Maintaining and monitoring the practice appointment system making new and follow-up appointments.
• Process in person, telephone and online requests for appointments using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.

About us

Wargrave House Surgery is located in the centre of Hereford and provides primary medical care to people who also live in the town and its surrounding suburbs. There are approximately 8340 patients registered at the practice. The practice is managed by four partners, including a Paramedic. They are supported by two salaried GPs. The practice employs Paramedics and several Practice Nurses who carry out reviews of patients with long term conditions such as, diabetes, asthma and hypertension. They also provide cervical screening and contraceptive advice. There are two Health Care Assistants who carry out duties such as, phlebotomy, health checks and flu vaccinations. The practice is open Monday to Friday from 8:00am 6:30pm.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Taurus Healthcare Ltd is advertising this position on behalf of Wargrave House Surgery. This means that Wargrave House Surgery is the employing organisation and will make the final decision on appointing candidates.

Taurus Healthcare Ltd, on behalf of Wargrave House Surgery, will collate all relevant information for the purpose of the recruitment and pre-employment check process.

This information will then be securely transferred to Wargrave House Surgery.

Details Date posted

14 August 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

S0001-25-0055

Job locations

Taurus Healthcare Ltd

Whitecross Road

Hereford

HR4 0DG

Wargrave House Surgery

23 St. Owen Street

Hereford

HR1 2JB

Job description Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to greeting and directing patients, effective use of the appointment system, booking appointments, processing of information - prescription requests and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Key Duties and Responsibilities

The following are the core responsibilities of the Receptionist/Prescription Clerk. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Primary Responsibilities

• Maintaining and monitoring the practice appointment system making new and follow-up appointments.
• Process personal and telephone requests for appointments using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Input data into the patients healthcare records as necessary.
• Support all clinical staff with general tasks as requested.
• Process repeat prescription requests received by email, post, slips and the online access system, in accordance with practice protocol and liaise with external services.
• Produce prescriptions for the GP to sign in an acceptable time frame.
• Deal with all prescription related enquiries in a timely manner.

* A full Job Description & Person Specification is attached to this advert.

Job description Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to greeting and directing patients, effective use of the appointment system, booking appointments, processing of information - prescription requests and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Key Duties and Responsibilities

The following are the core responsibilities of the Receptionist/Prescription Clerk. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Primary Responsibilities

• Maintaining and monitoring the practice appointment system making new and follow-up appointments.
• Process personal and telephone requests for appointments using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Input data into the patients healthcare records as necessary.
• Support all clinical staff with general tasks as requested.
• Process repeat prescription requests received by email, post, slips and the online access system, in accordance with practice protocol and liaise with external services.
• Produce prescriptions for the GP to sign in an acceptable time frame.
• Deal with all prescription related enquiries in a timely manner.

* A full Job Description & Person Specification is attached to this advert.

Person Specification Personal Requirements Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.

Other Requirements Essential

• Willingness to work flexible hours when required to meet work demands.
• Disclosure Barring Service check.

Qualifications Essential

• Educated to GCSE level or equivalent.

Desirable

• GCSE Mathematics and English - C or above.
• NVQ Level 2 in Health and Social Care.

Experience Essential

• Experience of working with the general public.
• Experience of working in a healthcare setting.
• Experience as working as a prescription clerk.

Skills Essential

• Excellent communication skills -written and oral.
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of MS Office applications.
• Effective time management - planning and organising.
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.

Desirable

• Clinical IT system user skills.

Person Specification Personal Requirements Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.

Other Requirements Essential

• Willingness to work flexible hours when required to meet work demands.
• Disclosure Barring Service check.

Qualifications Essential

• Educated to GCSE level or equivalent.

Desirable

• GCSE Mathematics and English - C or above.
• NVQ Level 2 in Health and Social Care.

Experience Essential

• Experience of working with the general public.
• Experience of working in a healthcare setting.
• Experience as working as a prescription clerk.

Skills Essential

• Excellent communication skills -written and oral.
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of MS Office applications.
• Effective time management - planning and organising.
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.

Desirable

• Clinical IT system user skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Taurus Healthcare Limited

Address

Taurus Healthcare Ltd

Whitecross Road

Hereford

HR4 0DG

Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

Employer details Employer name

Taurus Healthcare Limited

Address

Taurus Healthcare Ltd

Whitecross Road

Hereford

HR4 0DG

Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)