Receptionist / Practice Administrator

Vets for Pets; Ipswich; On-site; Part time

Job summary

A leading veterinary practice is seeking a part-time Receptionist / Practice Administrator to provide exceptional service to clients and support the clinical team. The role involves managing bookings, payments, and insurance claims while maintaining a welcoming environment. Candidates should possess strong communication skills and a friendly demeanor, with opportunities for career development and various employee benefits.

Benefits

20% discount at Vet Group, Pets at Home, Groom Room

Career development opportunities

Pension

Holiday allowance (5.6 weeks including bank holidays)

Birthday off after 1 year

Cycle to work scheme

Qualifications

• Experience in reception/customer care preferred.
• Good computer literacy, especially in Microsoft Office.
• Self-reliant in debt management.

Responsibilities

• Provide exceptional client service and support to pets.
• Manage payments, bookings, and daily routines using management systems.
• Chase all insurances and manage debtors.

Skills

Communication

Customer Care

Organization

Compassion

Tools

Microsoft Office

Job description

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Job Description

• Chase all insurances, cash debtors, direct credits, charity accounts and referral invoices with clients.
• Refer clients to debt collectors in line with practice policy.
• Support processing of insurance claims for the practice and clients.
• Comply with Health & Safety Regulations and local policies.
• Maintain high standards of cleanliness and presentation in reception and other areas.
• Handle bereavement cases, offering emotional support to clients.
• Locate and adhere to all company and local policies and procedures.

Key Responsibilities for Reception:

• Provide exceptional client service and support to their pets, acting as a liaison between clients and clinical team.
• Build strong relationships with clients, ensuring satisfaction and encouraging return visits.
• Manage payments, bookings, and daily routines using management systems.

Attributes Required:

• Friendly and welcoming personality.
• Experience in reception/customer care, veterinary experience advantageous but not essential.
• Good computer literacy, especially in Microsoft Office.
• Excellent communication skills and compassion.
• Ability to multi-task and stay organized.
• Self-reliant in debt management, team player.
• Calm, attentive, client-focused.

This is a part-time role, approximately 27.83 hours/week, with shifts on Monday, Thursday, Friday, and Saturday (1 in 3), initially paid at £13.16/hour.

Benefits include:

• 20% discount at Vet Group, Pets at Home, Groom Room
• Discounts and cashbacks
• Career development opportunities
• Pension
• Holiday allowance (5.6 weeks including bank holidays)
• Birthday off after 1 year
• Cycle to work scheme

We value diversity and encourage applicants from all backgrounds. Pets see people without bias—our team reflects this ethos.