Receptionist - Phlebotomy | Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major NHS hospital in Norwich is seeking a motivated receptionist for the outpatient department. Responsibilities include collecting blood samples from patients, ensuring quality patient care, and supporting administrative tasks. The ideal candidate should have strong interpersonal skills and a reliable work ethic. The position offers flexible working hours and various staff benefits, including discounted gym memberships and an excellent pension scheme.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Salary Sacrifice schemes

Qualifications

• Experience in administrative roles is advantageous.
• Excellent interpersonal skills are required.
• Ability to handle confidential information.

Responsibilities

• Collect blood samples from patients.
• Generate blood request forms from ICE.
• Ensure timely delivery of blood samples to Pathology.
• Process blood samples and analyze results.
• Adhere to infection control procedures.

Skills

Motivated individual

Enthusiastic attitude

Reliable

Ability to maintain patient care standards

Job description

Applications are invited for a motivated, enthusiastic, and reliable individual keen to work within a busy outpatient department as a receptionist.

To maintain a high standard of patient care under the direction of the Phlebotomy Manager, providing patient reception duties as well as admin support.

To support the delivery of a high-quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

To maintain a high standard of patient care under the direction of the Phlebotomy Manager in collecting blood samples from patients.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Responsibilities

• To collect blood samples from patients in accordance with agreed Trust policies.
• To generate blood request forms from ICE previously stored by medical/clinical staff.
• To ensure that blood samples are delivered safely and efficiently to Pathology in an agreed time.
• Process patient’s blood samples using the Glucose Monitoring Meter and analysing results.
• To ensure that procedures for the control of infection are carried out according to Trust policies.
• Be aware of off-duty planning and the need to meet service requirements.
• Attend appropriate mandatory training sessions.
• Attend departmental meetings when necessary.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

This advert closes on Monday 22 Sep 2025