Receptionist / Patient Healthcare Navigator (Permanent)

Omnes Healthcare; Greater Lincolnshire; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare service provider in Greater Lincolnshire is seeking a motivated Receptionist to join a dynamic team. You will be the first point of contact for patients, providing essential administration services and supporting clinical teams. The ideal candidate will have experience in customer service and a commitment to patient care. This role offers a full-time position with comprehensive benefits including 25 days holiday and clinical progression.

Benefits

25 days holiday plus bank holidays

Excellent work / Life balance

Clinical progression

Training cost support

NHS Discount & Support Schemes

Employee Assistance Program

Sick Pay

Enhanced maternity and paternity leave

Salary sacrifice electric car scheme

Life insurance 3 x salary

Healthcare cash plan

Cycle to work scheme

Charitable giving scheme

An extra day off to celebrate your birthday

Occupational Health Support

Qualifications

• Experience in a client facing/customer service position.
• Ability to work as part of a team and independently.
• Motivated, capable of working with autonomy.

Responsibilities

• Provide high-quality and efficient administration service.
• Manage inbound and outbound patient calls.
• Support clinical and management teams.

Skills

Clerical and administrative work

Analytical thinking

Teamwork

Sensitivity and assertiveness

Customer service experience

Independence

Job description

Job Details

• Receptionist / Patient Healthcare Navigator
• £23,809 per annum
• Full Time - 37.5 hours per week
  
  

We are seeking an enthusiastic Receptionist to join our established team and be a part of a company that really makes a difference.

You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.

You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team.

Role Requirements

• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently
  
  

Who We Are

Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

Benefits

• 25 days holiday plus bank holidays
• Excellent work / Life balance
• Clinical progression
• Training cost support
• Full indemnity cover paid by the practice.
• NHS Discount & Support Schemes
• Employee Assistance Program
• Sick Pay
• Enhanced maternity and paternity leave
• Salary sacrifice electric car scheme
• Life insurance 3 x salary
• Healthcare cash plan
• Cycle to work scheme.
• Charitable giving scheme
• An extra day off to celebrate your birthday.
• Occupational Health Support
  
  

Omnes Healthcare are an are an inclusive employer, if you require any adjustments during the recruitment process, we will be more than happy to help, please contact us.