Receptionist (Patient Care Co-ordinator)

NHS; Coventry; On-site; Part time

Job summary

The NHS is seeking a motivated individual for the role of GP Receptionist at Cheylesmore Surgery. This part-time position involves providing excellent patient care and support within a busy GP practice, managing multiple tasks in a professional and efficient manner. Candidates should possess strong communication and organizational skills, alongside proficiency in Microsoft Office.

Qualifications

• Experience in busy administrative role preferred.
• Exceptional phone etiquette with strong communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and welcome patients in a warm and professional manner.
• Offer assistance to the Practice Team and patients.
• Facilitate effective communication between patients and the team.

Skills

Microsoft Office proficiency

Strong data entry skills

Organisational abilities

Typing skills

Phone etiquette

Communication skills

Teamwork

Positive attitude

Job description

Job summary

We are seeking a highly motivated, IT literate, forward-thinking and quality-aware individual to join our expanding GP Surgery as a GP Receptionist (Patient Care Co-ordinator).

We are looking for a candidate to work one of the shifts below:

Shift 1: Monday 8am to 1pm, Tuesday 8am to 1pm, Thursday 8am to 1pm and Friday 8am to 1pm - Total 20 hours per week.

Shift 2: Tuesday 8am to 1pm, Thursday 8am to 1pm & 2:30pm to 6:30pm, Friday 8am to 1pm - Total 19.5 hours per week.

Please do not apply if you cannot work one of the shifts above, as due to surgery business opening hours we are unable to negotiate the shift times.

A cover letter explaining how your skills would apply to the role would be supportive.

Main duties of the job

We are looking for an individual who can work in a busy, demanding environment and offer effective communication and assistance to our patients and entire practice team.

Duties include (but are not limited to):

• Greet and welcome patients in a warm and professional manner.
• Offer general assistance to the Practice Team and patients.
• Project a positive and friendly image to patients and other visitors, either in person or via the telephone & email.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the Practice.
• Facilitate effective communication between patients, managerial team and the clinical team.

About us

Overview of your organisation

We are a large, suburban practice in Cheylesmore, Coventry near to the City Centre.

We have 14,000 registered patients, and we are also a training practice for GPs, Nurses, and Physician Associates.

Our team includes 7 GPs, 1 Clinical Pharmacist, 1 Paramedic Practitioner, 1 HCA, and 1 Nurse Practitioner.

Details

Date posted: 07 July 2025

Pay scheme: Other

Salary: £13.50 an hour

Contract: Permanent

Working pattern: Part-time

Reference number: A4460-25-0005

Job locations

51 Quinton Park, Cheylesmore, Coventry, West Midlands, CV3 5PZ

Job description

• Greet and welcome patients in a warm and professional manner.
• Offer general assistance to the Practice Team and patients.
• Project a positive and friendly image to patients and other visitors, either in person or via the telephone & email.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the Practice.
• Facilitate effective communication between patients, managerial team, and the clinical team.

Person Specification

Experience - Essential

• Proficiency in Microsoft Office applications.
• Strong data entry skills with attention to detail.
• Excellent organisational abilities to manage multiple tasks effectively.
• Competent typing skills.
• Exceptional phone etiquette with strong communication skills.
• Ability to work independently and as part of a team.
• A positive attitude and willingness to learn new skills.

Experience - Desirable

• Proven experience in a GP surgery or busy administrative role preferred.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a Disclosure check will be required.

Employer details

Cheylesmore Surgery

Address: 51 Quinton Park, Cheylesmore, Coventry, West Midlands, CV3 5PZ

Website: https://www.cheylesmoresurgery.nhs.uk/