Receptionist (Patient Care Co-ordinator)

Integrated Care System; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Coventry is seeking a highly motivated GP Receptionist (Patient Care Co-ordinator) to support their expanding practice. The ideal candidate will have strong organisational abilities, excellent communication skills, and a proficiency in Microsoft Office. This role offers a dynamic environment working closely with patients and healthcare professionals, with clear responsibilities including patient interaction, clerical duties, and teamwork.

Qualifications

• Proven experience in a GP surgery or busy administrative role preferred.
• Strong data entry skills with attention to detail.
• Exceptional phone etiquette.

Responsibilities

• Greet and welcome patients in a warm and professional manner.
• Undertake a variety of administrative duties.
• Facilitate effective communication between patients and the clinical team.

Skills

Microsoft Office proficiency

Data entry

Organisational abilities

Communication skills

Customer service

Job description

We are seeking a highly motivated, IT literate, forward thinking and quality aware individual to join our expanding GP Surgery as a GP Receptionist (Patient Care Co-ordinator).

We are looking for a candidate to work one of the shifts below:

Shift 1: Monday 8am to 1pm, Tuesday 8am to 1pm, Thursday 8am to 1pm and Friday 8am to 1pm - Total 20 hours per week.

Shift 2: Tuesday 8am to 1pm, Thursday 8am to 1pm & 2:30pm to 6:30pm, Friday 8am to 1pm - Total 19.5 hours per week.

Please do not apply if you cannot work one of the shifts above, as due to surgery business opening hours we are unable to negotiate the shift times.

A cover letter explaining how your skills would apply to the role would be supportive.

Main duties of the job

We are looking for an individual who can work in a busy, demanding environment and offer effective communication and assistance to our patients and entire practice team.

Duties include (but are not limited to):

• Greet and welcome patients in a warm and professional manner.
• Offer general assistance to the Practice Team and patients.
• Project a positive and friendly image to patients and other visitors, either in person or via the telephone & email.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the Practice.
• Facilitate effective communication between patients, managerial team and the clinical team.

About us

Overview of your organisation

We are a large, suburban practice in Cheylesmore, Coventry near to the City Centre.

We have 14,000 registered patients, we are also a training practice for GP's, Nurses and Physician Associates.

We have 7 GP's,1 Clinical Pharmacists, 1 Paramedic Practitioner, 1 HCA and 1 Nurse Practitioner.

Job responsibilities

• Greet and welcome patients in a warm and professional manner.
• Offer general assistance to the Practice Team and patients.
• Project a positive and friendly image to patients and other visitors, either in person or via the telephone & email.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the Practice.
• Facilitate effective communication between patients, managerial team and the clinical team.

Person Specification

Experience

• Proficiency in Microsoft Office applications is essential.
• Strong data entry skills with attention to detail.
• Excellent organisational abilities to manage multiple tasks effectively.
• Exceptional phone etiquette with strong communication skills.
• Ability to work independently as well as part of a team.
• A positive attitude and a willingness to learn new skills.
• Proven experience in a GP surgery or busy administrative role is preferred.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.