Receptionist Part Time - 24hours

Aimbridge; East Midlands; On-site; GBP 10,000 - 40,000; Part time

Job summary

Aimbridge Hospitality EMEA is hiring a Part-Time Front Office Receptionist based in Novotel Leicester. In this role, you will be the first and last contact for guests, responsible for a smooth check-in/out process, and enjoy benefits including hotel discounts and flexible working opportunities.

Benefits

Hotel discounts portfolio-wide

24/7 access to employee assistance programme

Flexible working opportunities

Career and lifestyle breaks

Volunteer days

28 days holiday (Full time)

Qualifications

• Excellent communication skills required.
• Good organizational skills to manage front desk operations.
• Attention to detail to ensure accurate guest bookings.
• Basic computer proficiency with Microsoft Office and hotel management systems preferred.

Responsibilities

• Ensure smooth check-in/out process for guests.
• Manage guest reservations and inquiries at the front desk.
• Maximize room occupancy through up-selling techniques.

Skills

Communication

Organisational

Attention to detail

Technical

Tools

Microsoft Office

Hotel management software

Job description

Overview

Aimbridge Hospitality EMEA is seeking a Part-Time Front Office Receptionist for 24 hours.

Description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

Novotel Leicester is seeking a Part-Time Front Office Receptionist on a 24-hour contract.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include

• Hotel discounts portfolio-wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial well-being.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Volunteer days – Up to two days per year to support a charity of your choice
• Minimum of 28 days holiday (Full time)
• Starting salary above the national minimum wage
• Flexible working opportunities

A Day in the Life of…

As a Receptionist, you will be our guests' first and last point of contact, ensuring a smooth check-in/out process for all. Ensure the Front Office Manager is fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations, and all health and safety legislation. Experience isn’t essential as training will be given, but knowledge of customer service would be preferred.

We are looking for a Part-time Receptionist (24 hours per week) Based in the Novotel Leicester. You will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

Based in the Novotel Leicester, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock. Novotel Leicester has 154 comfortable and considerate bedrooms, with family options available, such as an extra sofa bed. Enjoy free Wi-Fi, Google Chrome Cast and luxury toiletries. Our onsite restaurant and bar, Nine B, serves international dishes with something to suit everyone. The hotel has a dedicated floor for meetings, with 4 fully equipped, flexible spaces to accommodate up to 140 delegates. The Presidential Suite boasts a private dining area and lounge with panoramic views over the city.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.