Receptionist (Part Time)

NHS; Rotherham; On-site; GBP 10,000 - 18,000; Part time

Job summary

An exciting opportunity is available for a Receptionist at Barnsley Healthcare Federation, part of the NHS, offering 16 hours a week. The ideal candidate will possess strong communication skills and experience in customer service and administration. You will play a pivotal role in supporting patients and clinicians, ensuring the smooth operation of healthcare services.

Benefits

5 weeks annual leave plus bank holidays

NHS Pension Scheme

Monthly in-house training event

Retail discounts

Qualifications

• Educated to GCSE level or equivalent.
• Experience in an administrative/secretarial role.
• Proven experience in an office environment.

Responsibilities

• Communicate effectively between clinicians, staff, and patients.
• Process appointment requests from patients by telephone and in person.
• Manage and prioritize own workload and work towards deadlines.

Skills

Excellent written and spoken communication skills

Organizational skills

Attention to detail

Ability to multi-task

Customer service skills

Education

GCSE Maths and English at 9-4 or A* - C

Customer Service Level 2 qualification or equivalent

Tools

Office packages including Excel, Word and Outlook

Job description

Barnsley Healthcare Federation is looking for an enthusiastic, team oriented, flexible and reliable individuals to join our Reception team at BHF.

The hours available are 16 hours a week.

Thursday & Fridays 1.00pm - 6.30pm

However, you may be asked from time to time to work out of these hours to cover annual leave, any changes to your usual shift patterns will be communicated by management.

BHF are fully committed to ensuring equality, diversity, andinclusion (EDI) as this is embedded in our values. We are also a committedemployer under the Disability Confident Scheme. Therefore, should you wish todiscuss any reasonable adjustments or assistance you might need in theapplication or interview process, please contact a member of the HR team at [e-mail] we will be happy to help/

Please notethat interviews may take place prior to the advert closing as and when suitableapplications are received. If a suitable candidate is appointed the role mayclose early, therefore please do not hesitate to submit your application.

Main duties of the job

As a receptionist, you will act as a focal point for the practice, communicating effectively between clinicians, staff and patients.

Successful candidates will needto be able to demonstrate previous administrative and customer serviceexperience and have the skills to adapt to and prioritise the duties of a busyreception desk, remaining calm and focused to ensure a high standard of care isdelivered to patients. The ideal candidate will be a team player with excellentverbal and written communication skills. Computer skills are essential, andexperience with a clinical system would be advantageous, but training will begiven.

About us

Launched in 2015, we are an ambitious and inclusive organisation focused onenhancing the way in which primary care at scale is delivered within Barnsley. Ourvision is to deliver a robust publicly-funded health andsocial care service which meets the needs of the local community. We believe that regardless of location or need, everypatient should receive the same high standard of care, at times when they needit most. Receptionists are an integral part of our team and our ability tomeet these aims.

Benefits: 5 weeks annual leaveplus bank holidays, NHS Pension Scheme, Monthly in-house trainingevent, retail discounts

Job responsibilities

Processappointment requests from patients by telephone and in person

Processpatients manually or through the booking system

Deal withvisit requests

Registrationof new patients and temporary residents

Processpatients change of address either manually or through GP links

Processrepeat prescription requests in accordance with practice guidelines

Acceptingand processing of specimens ready for collection

Understandingof the Practices appointment system and individual slot types/times

Have aclear understanding of telephone systems, daytime and out of hours

Computerdata entry processing and recording information in accordance with practiceprocedures and GDPR

Takingmessages and passing on information

Completeworkflow tasks within agreed timescales. This may include any of the followingareas,

oProcessingof recalls

oProcessingand allocating Pathology results

oScanningmedical information to patient records

oAllocatingworkflow to doctors

oReadcoding medical information

oProcessingout of hours information received electronically

oUpdatingrecords when a patient is deceased and understanding of process

oProcessingonline prescription requests and dealing with no mads

oProcessingscanned workflow from the doctors

oRecallsof chronic disease management

oProcessingtasks in Systm One

oProcessinginsurance report/medical records requests

Medical Records:

Managementof Medical Records.

Ensurerecords are kept neat and tidy and in good general repair.

Ensureany changes in patient details i.e. address telephone numbers etc are alteredon the patients medical record.

Ensureall patient contacts are documented in the patients computerised medicalrecord.

Reception:

Onopening the premises check the Doctors rooms, waiting area and reception areheated/ventilated, clean and tidy ready for the day.

Toassist in organising patient appointments, and the communication of informationto staff, patients and Health Care providers.

Ensurethe surgeries are well stocked with stationery and equipment needed by theDoctors

Toreceive and exchange routine information between Clinicians, Health Careproviders, staff, patients and external agencies.

Person Specification

Qualifications

• Educated to GCSE level or equivalent.
• GCSE Maths and English at 9-4 or A* - C.
• Customer Service Level 2 qualification or equivalent.

Experience

• Excellent written and spoken communication skills.
• Ability to liaise with all levels of staff and the public in a confident and effective manner.
• Understanding of the need for confidentiality.
• Ability to work under limited supervision.
• Proven experience of working in an office environment in an administrative/secretarial role, including maintain databases.
• Experience of using Office packages including Excel, Word and Outlook.
• Knowledge of the NHS/Public Sector.
• Understanding of GDPR legislation.

Practical, Intellectual, Analytical and Organisational skills

• Ability to manage and prioritise own workload and work towards deadlines.
• Good organisational skills with the ability to multi-task.
• Ability to problem solve.
• Excellent attention to detail.
• Experience in practice coding/summarising.

Deposition/Personal

• Approachable and friendly manner.
• Ability to diffuse conflict.
• Desire for CPD and willingness to complete training required.
• Ability to work effectively within a team.
• Flexible approach to work.
• Full UK driving license.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.