Receptionist part time

Ringrose Law; Newark on Trent; On-site; GBP 18,000 - 22,000; Part time

Job summary

A regional law firm is seeking a part-time receptionist for their Newark office. The successful candidate will display excellent customer service skills and will be the first point of contact for clients. Responsibilities include welcoming visitors, processing phone calls, and supporting legal advisors. Ideal applicants should have previous experience in customer service and be personable, self-motivated, and reliable. This position offers an attractive salary and benefits such as annual leave and life assurance.

Benefits

25 days annual leave

Life Assurance

Staff discount on legal services

Annual employee event

Qualifications

• Previous experience of working in a professional or customer service environment preferred.
• Well presented and able to maintain confidentiality.
• Self-motivated and able to work independently.

Responsibilities

• Welcoming all visitors to the reception area.
• Processing incoming telephone calls and logging calls.
• Maintaining confidentiality of documents and information.
• Providing telephone support to legal advisors.

Skills

Customer service skills

Communication skills

Organisational skills

Interpersonal skills

Job description

Overview

We are looking to recruit an enthusiastic and charismatic customer facing receptionist into our Newark office on a part-time basis (Thursdays and Fridays 8.30am to 5pm).

Our clients and our staff are at the very heart of what we do and as the first point of contact for our clients, the successful candidate will display an infectious enthusiasm for the business, excellent customer service skills, confidence, communication and organisation. You will draw on natural communication abilities or experience in a frontline position to welcome and engage our customers, allocate new enquiries, meet the needs of existing clients and also help with some office administration.

Candidates should be well presented, self-motivated, able to work independently within specific parameters and as part of a wider team. They must exercise discretion, privacy and data protection and, most of all, focus on delivering a welcoming and friendly customer experience.

Responsibilities

• Welcoming all visitors to the reception area, especially new clients
• Passing relevant information to colleagues at the earliest opportunity in order to maintain efficient running of reception
• Maintain confidentiality and security of the firm’s and client documentation and information
• Processing incoming telephone calls including the logging of calls where required and the conveying of messages
• The provision of telephone support to legal advisors and other staff members as required
• Other clerical and administrative duties as required

Skills and attributes

• A welcoming, positive and charismatic personality
• Confident ability to interact and develop relationships with a variety of people
• Desire and ability to make an impact with our client and the firm as a whole
• Outstanding communication skills and written skills; ability to think practically and creatively to meet the needs of clients and colleagues
• Presentable and able to adopt and reflect the Ringrose Law brand
• Flexible and a good team player to be able to work in and support a busy growing office
• Reliable and trustworthy
• A patient manner and responsible attitude with an understanding of health and safety
• Previous experience of working in a professional or customer service environment preferred

Benefits package

• Attractive salary
• 25 days annual leave in addition to bank holidays (prorated for part time employees)
• Life Assurance
• Staff discount on legal services
• Annual Holiday Sale/Purchase scheme
• Employee benefit platform membership
• Annual employee event
• Staff suggestion scheme

We are not using agencies to fill this role

Company Overview

Ringrose Law are a regional firm with offices across Lincolnshire, Nottinghamshire, Yorkshire and Cambridgeshire. We have been providing a service to clients for over 100 years. We are constantly investing in our people and infrastructure to ensure we are a leading law firm in today’s market.

Our position as a pre-eminent private client firm has been strengthened in the last few years and we pride ourselves in our approachability, pragmatism and being able to provide advice and support across all aspects of a matter. We always put our staff and our clients first, and because of our investment in the professions leading systems and software we know we can provide a first-class service.