Receptionist (Part Time)

Barnsley Healthcare Federation; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare federation in England is seeking an administrative professional to manage patients' bookings, medical records, and reception tasks. This role involves direct interaction with patients and requires strong organizational and communication skills. You will be responsible for ensuring the efficient operation of the practice’s administrative functions, supporting the healthcare team, and maintaining patient confidentiality.

Benefits

Healthcare benefits

Ongoing training and development

Qualifications

• Experience in managing patient bookings and medical records.
• Ability to perform data entry and maintain confidentiality as per GDPR.
• Strong communication skills to interact with patients and healthcare professionals.

Responsibilities

• Process appointment requests and manage patient bookings.
• Handle medical records and ensure accurate documentation.
• Assist in reception duties and maintain a welcoming environment.

Skills

Communication

Organizational Skills

Data Entry

Tools

SystmOne

Job description

Patients:

• Process appointment requests from patients by telephone and in person.
• Manage patient bookings manually or through the booking system.
• Handle visit requests and register new patients and temporary residents.
• Process patients' change of address manually or via GP links.
• Manage repeat prescription requests following practice guidelines.
• Accept and process specimens ready for collection.
• Understand the Practice's appointment system, including slot types and times.
• Operate telephone systems, including daytime and out-of-hours services.
• Perform computer data entry and record information per practice procedures and GDPR.
• Take messages and relay information appropriately.
• Complete workflow tasks within agreed timescales, including:
  • Processing recalls
  • Allocating pathology results
  • Scanning medical information to patient records
  • Assigning workflow to doctors
  • Read coding medical information
  • Processing out-of-hours information electronically
  • Updating records for deceased patients
  • Processing online prescription requests and dealing with no-mads
  • Processing hospital discharge letters
  • Managing scanned workflow from doctors
  • Managing patient deductions and recalls for chronic disease management
  • Processing tasks in SystmOne
  • Handling insurance reports and medical records requests

Medical Records:

• Manage medical records, ensuring they are organized, neat, and in good repair.
• Update patient details such as address and telephone numbers in the medical records.
• Document all patient contacts in the electronic medical record.

Reception:

• Ensure the premises are clean, heated/ventilated, and ready for the day at opening.
• Assist in organizing patient appointments and communicate information to staff, patients, and healthcare providers.
• Ensure the surgeries are stocked with necessary stationery and equipment.
• Receive and exchange routine information between clinicians, healthcare providers, staff, patients, and external agencies.