Receptionist (Orthoptics) - 26 hrs p/w / Fixed Term 9 Months

NHS; Reading; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a leading NHS Trust as a Receptionist for a Fixed Term role in Orthoptics. This part-time position requires strong customer service skills and entails welcoming patients, managing appointments, and ensuring smooth operations in the outpatient department. Candidate should be reliable, enthusiastic, and capable of multi-tasking under pressure.

Qualifications

• Experience in customer service or reception setting.
• Knowledge of Microsoft packages is essential.
• Prior NHS administrative environment experience is a plus.

Responsibilities

• Welcoming patients and preparing files for clinic appointments.
• First point of call for patients, arranging follow-up appointments.
• Taking ownership of escalated administrative issues as needed.

Skills

Customer service skills

Ability to multi-task

Administrative skills

Education

GCSE (or equivalent) in English Language and Maths

Tools

Microsoft packages

Job description

Receptionist (Orthoptics) - 26 hrs p/w / Fixed Term 9 Months

This is a Fixed Term post for 9 months to cover maternity leave and part-time for 26 hours per week.

PLEASE NOTE: The post will include working shifts between 8am and 8pm.

The Royal Berkshire NHS Foundation Trust, Head and Neck Directorate is seeking a passionate, enthusiastic, reliable and hardworking individual to join our Reception teams.The team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.

Main duties of the job

Duties include welcoming patients into the departments, preparing patient files for clinic appointments, being the first point of call for patients attending Clinic and arranging follow-up appointments for patients before they leave the department.The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details.

Person Specification

Education / Qualifications

• GCSE (or equivalent) or above in English Language and Maths
• Knowledge of Microsoft packages

Experience

• Reception experience within a customer service setting
• Call centre experience
• Experience within an NHS administrative environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.