Receptionist OMFS Dental

NHS; London; On-site; GBP 29,000 - 31,000; Full time

Job summary

NHS is seeking a professional Receptionist for dental services to handle patient enquiries, maintain effective administration, and manage appointments. This full-time role requires excellent communication and organizational skills, providing a crucial support function within the busy healthcare environment.

Qualifications

• Must have NVQ 3 in Customer Service or relevant experience.
• Experience in a customer-facing role within the NHS is essential.
• Ability to work with hospital systems and maintain patient confidentiality.

Responsibilities

• Manage enquiries from patients and medical staff efficiently.
• Maintain confidentiality and accurate patient records.
• Act as the first point of contact for the Trust Dental Service.

Skills

Communication

Organization

Prioritization

Education

GCSE English

NVQ 3 in Customer Service

Tools

Cerner

E-Referrals

Job description

Job summary

To provide an efficient and friendly reception service , dealing with all enquiries in a professional and sympathetic manner

To coordinate and maintain an effective administration system, on behalf of the Trust Dental Service. Ensuring all enquiries and correspondence are promptly and efficiently dealt with especially relating to the centralised referral service

To maintain, record and monitor accurate reporting of all dental activity information for the Trust Dental Service

Main duties of the job

KEY RESPONSIBILITIES

• Deal with enquiries from patients, medical staff and the general public, in a professional and co-operative manner either over the phone or face to face.
• Maintain the confidentiality of patient's information in accordance with the Trust Confidentiality Policy and the Data Protection Act.
• Manage work priorities with no direct supervision, seeking advice where necessary and to act independently within appropriate guidelines.
• To act as the first point of contact to all patients, staff and other callers to the Trust Dental Service and to direct all enquiries in an efficient, courteous and friendly manner.
• To arrange appointments for patients and rebook (when necessary) appropriately by reallocating appointment slots, ensuring that the dentists' time is used to the optimum.
• To maintain an efficient patient records filing system and prepare new patient files in time for first appointment ensuring referral letters and other relevant notes are included.
• Ensure the departments' 'failure to attend' policy is followed so that patients waiting for treatment are not disadvantaged
• Promptly forward patient referrals following triage to the appropriate clinician as directed by the senior dental officer.
• If requested, provide prompt advice to patients and their referrers on the progress of their referral to the service

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Details Date posted

06 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,176 to £30,225 a year pro rata pa Inclusive of High Cost Area Supplement

Contract

Permanent

Working pattern

Full-time

Reference number

C9337-25-2666

Job locations

Acton Health Centre

35-61 Church Road, London W3 8QE

London

W3 8QE

Job description Job responsibilities

Please see attached Job Description and Person Specification for full details of role responsibilities and duties and responsibilities

Job description Job responsibilities

Please see attached Job Description and Person Specification for full details of role responsibilities and duties and responsibilities

Person Specification Experience Essential

• Excellent organisation and communication skills
• Ability to prioritise and work to deadlines

Desirable

• Competent in using all hospital systems e.g.Cerner, E-Referrals

. Essential

• Good general education including GCSE English
• NVQ 3 in Customer Service or relevant experience.
• Experience of working in NHS customer facing role
• IT literate with accurate keyboard skills.
• Proficient in utilising manual registration when the IT systems and check-in kiosks are down

Desirable

• Willingness to expand on current knowledge base

Person Specification Experience Essential

• Excellent organisation and communication skills
• Ability to prioritise and work to deadlines

Desirable

• Competent in using all hospital systems e.g.Cerner, E-Referrals

. Essential

• Good general education including GCSE English
• NVQ 3 in Customer Service or relevant experience.
• Experience of working in NHS customer facing role
• IT literate with accurate keyboard skills.
• Proficient in utilising manual registration when the IT systems and check-in kiosks are down

Desirable

• Willingness to expand on current knowledge base

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

London North West University Healthcare NHS Trust

Address

Acton Health Centre

35-61 Church Road, London W3 8QE

London

W3 8QE

Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)

Employer details Employer name

London North West University Healthcare NHS Trust

Address

Acton Health Centre

35-61 Church Road, London W3 8QE

London

W3 8QE

Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)