Receptionist - North Cardiff Medical Centre

GP Practice; Cardiff; On-site; GBP 10,000 - 40,000; Full time

Job summary

A regional medical center in Cardiff is seeking a compassionate Receptionist/Administrator to support its clinical team in providing excellent patient service. The ideal candidate should exhibit kindness and empathy while managing administrative tasks efficiently. With a progressive practice that values continuous learning, candidates can expect to grow their skills and contribute to patient care navigation in a supportive team environment. This role is perfect for those who enjoy a dynamic and ever-changing workplace.

Benefits

In-house education program

Supportive management

Modern facilities

Qualifications

• Empathy and kindness in patient interactions.
• Ability to handle administrative tasks efficiently.
• Effective communication skills in a professional environment.

Responsibilities

• Deliver reception and administrative services effectively.
• Navigate and direct patients to appropriate services.

Skills

Empathy

Kindness

Organizational Skills

Communication

Job description

Overview

We are looking for the right person whose is kind, has empathy and loves helping people.

If this is you and you would like to learn new skills, we would very much like you to join our team here at North Cardiff Medical Centre.

In return you will be supported by a brilliant team, no day is the ever the same here and time passes quickly. Our culture creates growth and capability through continuous learning and development.

Staff have progressed here from receptionists into Health Care assistants and onto qualified nurses as a career goal and pathway.

We celebrate success and learn from when things don't quite go right in a safe environment.

The key role of the Receptionist/Administrator is to effectively contribute to the Practice team by assisting the clinical team in the provision of services to patients by facilitating access and undertaking various administrative & support duties in an organised, efficient, timely and courteous manner. Care navigation ensuring the patient receives the highest level of care and signposting to the most appropriate clinical professional.

Responsibilities

• The delivery of Reception and administrative services to ensure an effective and professional service to patients and the Practice team.
• The role will be varied and will involve care navigating patients to the right services.

North Cardiff Medical Centre is a progressive, 7 Partner, training Practice serving a patient list size of 15,500 over two sites. Our main site is a modern purpose built premises on the outskirts of Cardiff.

Benefits

• A medical team of 7 Partners and 4 salaried GPs
• A comprehensive nursing team including an Advanced Nurse Practitioner, 2 Senior Practice Nurses, Frailty Nurse and HCAs
• Cluster employed Clinical Pharmacist
• Supportive management, administration and reception teams
• Modern purpose built premises with excellent facilities
• Smaller branch surgery with in-house pharmacy
• Full programme of in-house education
• Close links with LMC and Locality GP Cluster Network
• Active Patient Participation Group - Winner of the 2015 National PPG Awards