Receptionist (NHS AfC: Band 2) - Maternity & Gynaecology - Chesterfield Royal Hospital NHS Foun[...]

Chesterfield Royal Hospital; Chesterfield; On-site; GBP 24,000 - 28,000; Part time

Job summary

Chesterfield Royal Hospital is seeking a part-time Receptionist for the Antenatal Clinic within the Maternity & Gynaecology Care Unit. This role involves providing a professional clerical service, managing patient interactions, and ensuring confidentiality. Working hours are Monday to Friday from 1pm to 4pm.

Benefits

Flexible working arrangements

Qualifications

• Previous clerical experience required.
• Ability to work under pressure and prioritise workload.
• Experience dealing with telephone enquiries and the public.

Responsibilities

• Managing patient check-in and providing clerical support.
• Maintaining confidentiality of patient information.
• Answering phones and relaying messages.

Skills

Communication

Numeracy

Confidentiality

Education

GCSE grade C or above in English & Maths

Job description

Warning alert

Phishing and scam emails offering job placements have been sent to a number of individuals both within and outside of the UK.
Do not reply to the email and do not open any links in the message.
See our 'Phishing and Scams ' page for more details.

CRH offers a wide range of exciting and rewarding opportunities for people who are passionate about providing exceptional patient care.With more than 350 different careers on offer there is a job for you no matter what your interests, skills, or qualifications.

Main area Maternity & Gynaecology Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 15 hours per week (Monday - Friday 1pm - 4pm) Job ref 166-FC-7194850-A

Site Chesterfield Royal Hospital NHS Foundation Trust Town Chesterfield Salary £24,169 pro rata Salary period Yearly Closing 15/07/2025 23:59

Job overview

PREVIOUS APPLICANTS NEED NOT APPLY

We have a great opportunity for a part time Receptionist in Antenatal Clinic within the Maternity & Gynaecology Care Unit, Family Care Division, 15 hours per week.

The working hours are Monday - Friday 1pm – 4 pm

The Receptionists provide a professional clerical and co-ordination service to the outpatient departments, to ensure that patients receive a friendly, customer focused and efficient service

Main duties of the job

The successful candidates will possess previous clerical experience, including VDU/keyboard skills, and have experience of using a telephone. Excellent communication skills, both verbal and written, and the ability to work to deadlines are also essential requirements of this post.

This post involves receiving and handling information that is confidential and therefore the post holder must maintain strict confidentiality at all times.

Working for our organisation

Chesterfield Royal Hospital is located in Calow, Chesterfield, which is situated on a green field site on the edge of the Peak District National Park. It is home to the Crooked Spire and is also close to Sheffield, Derby and Nottingham, thus offering numerous choices for recreational activities and lifestyles.

Chesterfield Royal Hospital was officially opened by Queen Elizabeth II in 1985 and since then it has continued to expand and modernise, currently holding approximately 550 beds. We provide acute in-patient and out-patient care for Chesterfield and the surrounding rural area of North Derbyshire, serving a population of approximately 350,000 people.

Detailed job description and main responsibilities

Responsible for providing a friendly and personal checking in of patients and their families/carers, and managing their expectations at busy times.

Be mindful of and act within policy in terms of safeguarding.

Filing of reports and correspondence in patients’ case notes, in accordance with hospital procedures.

Maintain patients’ case notes including updating and documenting any changes in patient details.

Reconciling clinics in line with timescales.

Undertake clerical duties associated with the discharge or transfer of patients from the Consultant care, any transport arrangements which may be required, booking follow up appointments and ensuring the safe return of case notes to the appropriate departments.

Answer telephones, receive and relay messages. Undertake ad hoc messenger duties as required.

To demonstrate a flexible approach to Department duties where appropriate.

Checking of stocks of stationery for the ward when required and relaying to necessary colleagues.

Be proactive in escalating any concerns of any kind to Line Management

Any other duties in the Care Unit, which may be delegated from time to time by the Assistant Service Manager or Care Unit Coordinator.

Person specification

Qualifications and Training

• Educated to GCSE grade C or above standard including English & Maths (or equivalent)

Experience

• Experience of dealing with telephone enquiries
• Experience of dealing with the general public
• Experience in working flexibly as part of a team
• Ability to prioritise workload
• Ability to work under pressure

Skills and Knowledge

• Numerate/Literate
• Understanding of Confidentiality
• Ability to handle change

Personal Attributes

• Adaptable
• Smart appearance
• Pleasant and courteous manner
• Ability to work alone

Demonstrates our Proud to CARE Values

• Compassion, Ambition, Respect, Encouragement

Flexible Working

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

UK Points-based immigration system

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk) .

It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)

If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.

Communications

Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.

Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.

Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital

Employer certification / accreditation badges

Opening hours:8.30am-5pm, Monday-Friday