Receptionist - New Bank Health Centre

gtd healthcare; Manchester; On-site; GBP 24,000; Full time

Job description

Job Summary

gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. An exciting opportunity has arisen for a Receptionist at New Bank Health Centre.

New Bank Health Centre, part of gtd healthcare, is a practice located in Longsight, Manchester. We are situated on Stockport Road in a purpose-built medical centre which offers great links to public transport. The practice has recently been acquired by gtd healthcare following a procurement process and serves approximately 6,500 patients in the local and surrounding areas.

Our population is diverse and multi-cultural with a strong community spirit. A high percentage of our patients face deprivation and multi morbidity, this makes for a varied role as well as an opportunity to make a real difference to individuals, families, and the wider community.

The successful candidate will be friendly, confident, resilient, flexible, have well-developed teamwork, communication, organisational and customer service skills. Experience of working in a GP Practice and using Emis Web & docman would be desirable but not essential.

We are keen to develop and support staff to excel in their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values-driven organisation and we are passionate about providing the best possible healthcare for our patients.

Main duties of the job

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patients to the appropriate healthcare professional/service.
• Process all requests for appointments, visits, and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional.
• Project a positive and friendly image to patients and visitors either in person or on the telephone.
• Complete new registration procedures and ensure accurate recording of details at all times.
• Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
• Action repeat prescription requests.
• Provide test results to patients.
• Accept payment and issue receipts for private services.
• Facilitate effective communication between patients, staff, secondary care, and other associated healthcare agencies.
• Act as a chaperone for general examinations if requested.
• Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
• Deal with general enquiries and explain procedures as requested.

About Us

At gtd healthcare we believe we do things differently. Our not-for-profit ethos, with a drive to innovate care offers patients the best experience possible and a unique opportunity to transform services.

We are keen to develop and support staff to excel in their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values-driven organisation and we are passionate about providing the best possible healthcare for our patients.

Benefits Package

As an employee of gtd healthcare, you'll be able to take advantage of our benefits package, including:

• working for a values-driven organisation;
• Real living wage employer;
• access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking-up extra shifts;
• 30 days annual leave, rising to 32 after five years of continuous service;
• flexible pension benefits including NHS pension scheme;
• flexible working hours and policies;
• family friendly and carer policies;
• opportunities to apply for innovation and quality awards;
• access to gtd healthcare's wellbeing initiatives, which offer a wide range of tools and resources;
• gtd healthcare social and fun activities; cycle to work scheme.

Date posted

09 April 2025

Pay scheme

Salary

£23,500 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

U0061-25-0051

Job locations

New Bank Health Centre

339 Stockport Road

Manchester

M12 4JE

Job Description

Person Specification

Qualifications Essential

• Good standard of secondary education.
• Demonstrable commitment to professional development.

Desirable

• IT/ Word processing qualification.

Experience Essential

• Working in a busy public reception environment.
• Reception & clerical duties.
• Using Microsoft applications.
• Using a computerised booking in system.
• Dealing with the public/patients.
• Working in a busy telephone answering environment.
• Working as part of a team.

Desirable

• Working in an NHS service.
• Working with Clinical software e.g. EMIS, Docman, accurx.

Skills and Attributes Essential

• Excellent organisational skills.
• Excellent communication skills verbal and written.
• Excellent customer service skills.
• Polite, pleasant & professional interpersonal manner, both on the telephone and in person.
• Able to work effectively as part of a team.
• Able to work on own initiative & problem solve within own area of work.
• An understanding, acceptance & adherence to the need for strict confidentiality.
• Able to work without direct supervision and determine own work priorities.
• Able to work under pressure.
• Able to liaise effectively with a range of Individuals / services within the Practice, within gtd healthcare and externally.
• Good standard of IT/word processing skills.
• Able to maintain an accurate and thorough approach to work.
• Able to work to set standards, policies & procedures.
• Interest & aptitude for learning new skills.
• Willingness to actively engage in appraisal, personal development and training.
• Awareness of diversity issues & able to work in a non-discriminatory manner.
• Flexible approach to undertaking a wide variety of tasks.
• Flexible approach to working hours, willingness to work anti-social hours, shifts, cover at other Practices etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gtd Healthcare

Address

New Bank Health Centre

339 Stockport Road

Manchester

M12 4JE

Employer's website

https://www.gtdhealthcare.co.uk/