Receptionist MIU | Sussex Community NHS Foundation Trust

www.findapprenticeship.service.gov.uk - Jobboard; Horsham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Horsham is seeking a Receptionist to manage patient bookings and assist with clerical tasks. Candidates should have strong communication and organizational skills with a focus on customer service. This role supports the delivery of community services in a vibrant environment. The position offers flexible working and opportunities for personal development.

Benefits

Flexible working options

Training and development opportunities

Diverse and inclusive workplace

Qualifications

• Previous experience in a clerical or receptionist role is beneficial.
• Ability to handle queries and requests efficiently.
• Basic computer skills for formatting documents and handling emails.

Responsibilities

• Receive and book patients into the unit.
• Respond to queries and guide visitors.
• Manage cleanliness and tidiness of the office.
• Assist in administrative tasks.

Skills

Communication skills

Organizational skills

Customer service

Job description

The successful candidate will be working as a receptionist at the Minor Injury Unit in Horsham Hospital. You will receive and book patients into the unit.

“Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role."
• Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.
• Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.
• Undertakes admin tasks that are assigned.
• Attends team meetings within the service
• Formats letters, reports where necessary
• Carries out photocopying.
• Ensures incoming or outgoing post is processed promptly

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?
• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust
• Beautiful Sussex location near the South Downs and coast

Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

To welcome all patients and those accompanying them to the unit in a professional manner, recording all necessary information fully and accurately, and to carry out clerical duties necessary for the operation of the unit.

To assist the staff of the units in data collections and gathering reports for analysis and auditing purposes.

Further information is available in the attached job description and person specification


This advert closes on Sunday 17 Aug 2025