Receptionist MIU

Integrated Care System; Horsham; On-site; GBP 22,000 - 25,000; Full time

Job summary

A healthcare provider in Horsham is seeking a Receptionist for the Minor Injury Unit. Responsibilities include welcoming patients, managing queries, and performing administrative tasks. The ideal candidate will have GCSEs in Maths and English, and strong communication skills. The role requires flexibility in working hours. This position aims to enhance community healthcare services.

Benefits

Flexible working options

Excellent training and development opportunities

Workplace nurseries available

Qualifications

• Previous experience of handling queries and providing information.
• Experience in a team environment contributing to common goals.

Responsibilities

• Welcome patients and record necessary information accurately.
• Assist staff in data collection for reports and audits.
• Handle clerical duties for the unit's operation.

Skills

Good written and spoken English

Excellent organisational skills

Excellent telephone and communication skills

Ability to remain calm and polite under pressure

Education

Maths and English GCSE or equivalent

Job description

The successful candidate will be working as a receptionist at the Minor Injury Unit in Horsham Hospital. You will receive and book patients into the unit.

"Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role."

Main duties of the job

• Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.
• Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.
• Undertakes admin tasks that are assigned.
• Attends team meetings within the service
• Formats letters, reports where necessary
• Carries out photocopying.
• Ensures incoming or outgoing post is processed promptly

About us

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trusto Beautiful Sussex location near the South Downs and coast

Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Job responsibilities

To welcome all patients and those accompanying them to the unit in a professional manner, recording all necessary information fully and accurately, and to carry out clerical duties necessary for the operation of the unit.

To assist the staff of the units in data collections and gathering reports for analysis and auditing purposes.

Further information is available in the attached job description and person specification

Person Specification

Qualifications

• Maths and English GCSE or equivalent

Experience

• Previous experience of activities that involve receiving queries from others providing information, directions or taking and passing on messages
• Excellent telephone and communication skills
• Working as part of a team - making a contribution and helping others.

Skills and Knowledge

• Able to remain calm and polite when it is busy or if dealing with someone who is upset or worried about their health.
• Good written and spoken English
• Excellent organisational skills

Other

• Ability to work variable hours between 8am-11:30pm Monday - Sunday

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.