Receptionist - Meddygfa Emlyn

NHS; Newcastle Emlyn; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider in Newcastle Emlyn is seeking a Practice Receptionist for a 6-month fixed-term position to cover maternity leave. Responsibilities include assisting the practice team, managing patient inquiries, and maintaining administrative systems. Good communication skills are essential, and IT skills are an advantage. The role requires a friendly and outgoing demeanor, with Welsh language skills desirable but not essential. Comprehensive training will be provided.

Qualifications

• Willingness to undertake further training.
• Pleasant and outgoing manner.
• Previous experience working within a Primary Care setting is beneficial.

Responsibilities

• Offer general assistance to the practice team.
• Manage telephone enquires respectfully and efficiently.
• Maintain an accurate filing system.
• Provide medical administration support.

Skills

Good communication skills

IT skills

Welsh speaking

Education

Willingness to undertake further training

Job description

Meddygfa Emlyn is looking for a Practice Receptionist to work with us for a fixed term of 6 months to cover maternity leave. Good communication skills required.

IT skills an advantage, however full training will be provided. Welsh speaking desirable but not essential.

Main duties of the job

The purpose of the role is to

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

To provide general clerical support to the practice manager, doctors and health professionals.

About us

Friendly Practice located in the rural area of Newcastle Emlyn. We are a partnership of five doctors together with 3 salaried doctors, an Advanced Nurse Practitioner and a full health care team of practice nurses, community nurses, pharmacist, health visitor and midwives, assisted by our administrative staff.

Job responsibilities

KEY RESPONSIBILITIES:

2. Deal with any telephone enquiries in a respectful and friendly manner, ensuring correct details are recorded and forwarded to relevant personnel within an appropriate time scale.

3. Maintain an appointments register.

4. Relay messages and home visits to appropriate staff/GPs within an appropriate time scale.

5. Provide repeat prescriptions on request.

6. Maintain an accurate filing system both paper and electronic.

7. Keep reception area tidy and safe.

8. Provide medical administration support (including arranging appropriate follow up appointments)

9. Be aware of and maintain confidentiality through knowledge of the Caldicott guidelines.

10. Be aware of and maintain all Health & Safety Regulations.

11. Any ad hoc duties as required by the Practice Manager or Senior Receptionist.

12. Continuing education including CPR update.

Person Specification

Qualifications

• Willingness to undertake further training
• Welsh speaking

Other

• Pleasant and outgoing manner

Experience

• None
• Previous experience working within a Primary Care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.